Group Travel Operations Manager
Group Travel Operations Manager
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Job Description
Group Travel Operations Manager Travel Industry Background Required
Torrance CA
A long-standing company in the travel sector is looking for a Group Travel Operations Manager to oversee its operations team. This pivotal leadership position will ensure the smooth execution of group travel arrangements and deliver an outstanding client experience.
As the Group Travel Operations Manager youll lead and support your team assisting with client-related inquiries and ensuring top-quality deliverables. You will also review and finalize all customer-facing materials such as brochures prior to release.
This role could be a perfect match if youre an experienced leader with a travel background who thrives in a fast-paced detail-focused environment.
Group Travel Operations Manager Responsibilities
- Recruit train and lead a team of Group Sales Coordinators
- Review and edit all confirmation documents group promotional materials and brochures prepared by Coordinators
- Support Coordinators with questions or challenges related to their sales contacts or clients
- Act as the primary escalation point for client concerns and internal teams
- Conduct ongoing coaching sessions individual meetings and formal performance evaluations
- Provide team coverage and operational support when staff members are unavailable
- Manage group request processes to ensure complete accuracy in pricing dates and contractual details
- Supervise shared inboxes and coordinate the quarterly distribution of alumni tour communications
- Resolve complex booking challenges and passenger discrepancies
- Track and analyze performance metrics such as response time and workload volume
- Identify gaps or inefficiencies in operations and implement long-term solutions
Group Travel Operations Manager Qualifications
- Minimum 3 years experience in customer service and administrative operationsmust include travel industry experience
- Prior experience managing teams or coaching staff members
- Skilled in Excel and capable of creating data-focused reports
- Exceptional organizational and leadership skills with a high attention to detail
- Demonstrated success in resolving escalated customer issues professionally
Company Benefits
- Medical dental and vision insurance
- Paid time-off and holidays
- 401k plan
Compensation: $75-80K Base $5000$8000 annual bonus
Required Experience:
Manager
Employment Type
Full-Time
