Service Center Customer Representative
Service Center Customer Representative
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Job Description
Job Info
POSITION - Union: Service Center Customer Representative
NUMBER OF VACANCIES: 1
LOCATION: CMP - ME - Augusta - General Office
HOURLY RATE: $21.65 - $35.68
Responsibilities
- Assists and processes all customer requests received by telephone or mail.
- Initiates service and trouble orders as required.
- Performs adjustments to customer accounts as directed and required.
- Reviews various reports and initiates actions necessary to provide accurate and timely billing.
- Work hours will be flexible to accommodate same day EMR report processing.
- Use of two-way radio.
- Click Schedule Dispatching
- Knowledge of MPUC Rules & Regulations
- Service Order Processing
- Flexible work hours to accommodate Credit & Collection reviews during Summer Rule.
- Familiar with SAP Global SAP SmartCare CRM and ECC
- Performs other appropriate duties as directed.
Skills and Requirements
- Must have a high school education or its equivalent and preferably additional business
- Must be pre-qualified to apply for this position. Applicants may take pre-qualification test atthe time of posting.
- Must have a thorough knowledge of the Companys Electric Service Rate Schedules and any other related rules and regulatory pertaining to the assignment.
- Must be capable of performing the essential functions of the classification.
- Visa sponsorship and paid relocation are not offered for this role.
Competencies
- Be a role model
- Be agile
- Collaborate and Share
- Develop Self and Others
- Empower to grow
- Focus to achieve results
- Technical Skills
Company:
CENTRAL MAINE POWER COMobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race color religion national origin gender sexual orientation age marital status disability protected veteran status or any other status protected by federal state or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs you may request a reasonable accommodation by contacting our People and Organization department at .
Avangrid employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Job Posting End Date:
August-2-2025Required Experience:
Unclear Seniority
Employment Type
Full Time
