Contact Center Analyst - Unified Communications - Hybrid
Contact Center Analyst - Unified Communications - Hybrid
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Salary Not Disclosed
1 Vacancy
Job Description
Join Community
Community Health Network was created by our neighbors for our neighbors. Over 60 years later community is still the heart of our organization. It means providing our neighbors with the best care possible backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all it means exceptional care simply delivered and we couldnt do it without you.
Make a Difference
The Contact Center Analyst will help design implement and maintain call center technologies and infrastructure. The Contact Center Analyst will install troubleshoot repair and maintain VoIP telephony systems. This position will require on-call participationwith the Unified Communications team and traveling to various sites of care on an as needed basis.
Exceptional Skills and Qualifications
Applicants for this position should be able to collaborate with others in a team setting have excellent communication skills and a positive attitude toward problem-solving.
- High school diploma or GED required.
- Associate degree in communications technology or its equivalent preferred.
- One year of experience in Unified Communications or other related IT technologies required.
- One year experience with WebEx Contact Center preferred.
- One year experience with CUIC Cisco Call Studio and Contact Center Express preferred.
- Strong verbal and written communication skills with all levels of the organization.
- Independently manage time and priorities.
- Work effectively within a team environment.
- Ability to use customer service skills to provide exceptional experience.
- Ability to provide on-call support for after hours and weekends as needed per department needs.
Required Experience:
IC
Employment Type
Full-Time
