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Store In-charge is responsible for overseeing the daily operations of a store ensuring efficiency and smooth workflow. This role involves managing staff maintaining inventory and providing excellent customer service while also driving sales and achieving targets. Key responsibilities include managing inventory supervising staff ensuring store standards are met and coordinating with vendors.
Heres a more detailed breakdown:
Key Responsibilities:
Inventory Management:
Maintaining accurate stock records conducting regular stock checks (physical and system) and coordinating with suppliers for timely replenishment.
Staff Management:
Supervising store staff scheduling performance evaluations and providing guidance and support.
Customer Service:
Addressing customer complaints and queries ensuring a positive shopping experience and potentially handling sales strategies.
Store Operations:
Overseeing daily store operations ensuring a clean and organized environment and maintaining store standards.
Sales and Targets:
Monitoring sales performance implementing strategies to achieve targets and potentially participating in promotional activities.
Compliance and Reporting:
Ensuring compliance with health and safety regulations preparing reports on sales inventory and staff performance and coordinating with vendors.
Skills Required:
Retail Management:
Strong knowledge of retail operations including inventory management customer service and sales strategies.
Leadership and Communication:
Ability to lead and motivate a team communicate effectively with staff customers and vendors and resolve conflicts.
Organizational Skills:
Ability to multitask manage time effectively and prioritize tasks to ensure smooth store operations.
Problem-Solving:
Ability to identify and resolve issues related to inventory customer service or staff management.
Technical Skills:
Proficiency in using retail management software POS systems and Microsoft Office suite.
In essence a Store In-charge is a leader who ensures the smooth and efficient operation of the store while also driving sales and maintaining high standards of customer service.