Manager, Control Center, Bell MTS, TEAM
Manager, Control Center, Bell MTS, TEAM
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Req Id: 424973
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
Key Responsibilities
Lead and support a team unionized clerical associates: Coach and oversee operations operational strategies staff development attendance and quality of work.
Oversee day-to-day decision making related to capacity planning and operational strategy to achieve service indicators.
Analyze trends in service results produce relevant reports generate observations and insights to understand variances develop and implement action plans to get indicators back on track.
Be present and active on various ongoing and upcoming projects.
Explore strategic opportunities for the Control Center team by leveraging data science methods (i.e. machine learning) and develop presentations for an executive audience.
Support ongoing partnership with field service stakeholders and other key players to achieve common goals.
Participate in occasional after-hours service manager rotations including evenings weekends and holidays.
Critical Qualifications
Experience in people management
Strong analytical skills problem solving and decision making skills
Knowledge of office software (Excel PowerPoint) with ability to quickly build a clear presentation for an executive audience that graphically explains strategy opportunities business insight
Ability to work in a high visibility executive environment.
Ability to thrive in ambiguous situations requiring minimal direction or instruction
Preferred Qualifications
Knowledge of procurement and assurance processes
Knowledge of Bell systems: Click Radar Libra etc.
Experience in operations management
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Manitoba : Winnipeg
Work Arrangement: Hybrid
Application Deadline: 08/01/2025
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: Canada MB Winnipeg
Bellone of Canadas Top 100 Employers.
Required Experience:
Manager
Employment Type
Full Time
