Pension/401(k) Operations, Vice President
Pension/401(k) Operations, Vice President
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Job Description
Our US-based Retirement Operations team in Human Resources is responsible for Pension Administration and oversight of 401(k) administration for three dozen qualified plans and over 300K participants.
As a Pension/401(k) Operations Vice President within our team you will manage lead and execute key processes and work on challenging projects with peers in our team-based organization across several locations. We are looking for a leader with experience in Pension Plan and 401(k) Administration a strong process and controls-focus and who understands the importance of delivering for our customers.
Job Responsibilities
- Lead and execute pension and/or 401(k) administration processes and controls while prioritizing customer experience and meeting service level agreements
- Oversee and execute activities in pension and 401(k) that may include participant eligibility data movement & reporting calculations and payroll troubleshooting issues researching and responding to participant cases and escalations
- Lead and support continuous improvement and automation in our processes while keeping the participant at the center of all we do
- Lead coach train and support a small team of direct reports as a working leader
- Effectively contribute to and/or drive team projects and/or provide coverage to teammates and team members and support to the larger Retirement Operations team
- Drive accuracy quality and timeliness of the work while meeting plan requirements regulations and control standards
- Develop and maintain procedures and training documentation
- Lead and coordinate year-end activities including bulk participant communications
- Lead and coordinate Retirement Operations team response to internal and external audits of retirement plans
Required Qualifications Capabilities and Skills
- Has strong technical knowledge Retirement Administration with 5 years experience
- Is end-to-end process-oriented looking to improve outcomes and experience
- Possesses controls mindset with superior attention to quality and detail
- Uses solid judgment and analytical skill to assess situations and determine best course of action
- Seeks to improve and document processes drive data quality prevent issues and communicates across the team for awareness and understanding
- Has strong prioritization and organizing skills effectively managing work through peak volume periods
- Possesses strong people and team leadership coaching and communications skills both written and verbal
- Has very strong data and computer skills with proficiency in Microsoft Office products (and other systems in a Retirement Operations setting)
Preferred qualifications capabilities and skills
- PeopleSoft experience is a definite asset
Required Experience:
Chief
Employment Type
Full-Time
