Associate Customer Relations Representative, PSA
Associate Customer Relations Representative, PSA
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.
Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS SGC WATA and Card Ladder.
Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1900 people across our headquarters in Santa Ana and offices in Jersey City Tokyo Shanghai Hong Kong Toronto Guadalajara Dallas and Paris.
Were looking for a Contract Customer Relations Representative (Contract-To-Hire) to join our PSA Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991 PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.
The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 6 monthsof strong customer relations skills within a customer service environment. You ideally have experience handling customer resolutions have experience processing and investigating claims shipping and handling. You are a detail-oriented problem-solver know how to de-escalate customer related situations and have excellent communication skills.
Youll report to the Customer Relations Supervisor and work full-time onsite 5 days a week from our Santa Ana CAoffice from 8am-4:30pm.
What Youll Do:
Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
Collaborates with Operations and other departments to find appropriate solutions for customer responses
Provides accurate valid and complete information by using the department protocols to our customers
Resolves queries by clarifying the customers issue determining the cause of the problem selecting and explaining the best solution to solve the problem
Maintains accounts by processing customer adjustments
Continuously updates department spreadsheet of incoming orders
Escalate unresolved issues to the appropriate lead/supervisor
Who You Are:
High school diploma or equivalent; college degree preferred
You will have at least 6 months of relevant customer relations experience
You will have strong problem-solving skills
You will have excellent communication skills
You will have excellent listening skills and an empathetic voice and manner
Organized detail oriented and possess strong interpersonal skills
Knowledgeable in Google Workspace systems
Knowledgeable utilizing Salesforce preferred
Keep emotions under control remain open to ideas and try new things
Physical Requirements:
Computer Use: Typing mouse work and sitting and looking at a computer potentially for long periods of time.
Hand Use: Regular hand use for various tasks.
Hearing Requirements: Ability to hear alarms signals and verbal instructions.
Lifting and Carrying: Ability to lift carry and move materials up to 40 pounds.
Phone Answering: Talking on the phone and texting may be required as well as manual dexterity to operate a computer and phone system efficiently.
Sitting or Standing: Ability to sit or stand for extended periods of time.
Hourly Rate: The reasonable estimated hourly rate for this position is $17. Actual compensation varies based on a variety of non-discriminatory factors including location job level prior experience and skill set.
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud please reach out to
We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need please email .
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.
If you are based in California you can read information for California residents here.
Required Experience:
IC
Employment Type
Full-Time
