Content - Sales Operations Manager

We Put the World on Vacation

The Content Manager Sales Operations is responsible for managing and optimizing the Sales Experience across the customer journey ensuring content quality consistency and alignment across all sales touchpoints. This role serves as a central point of coordination for consumer facing sales content with oversight of digital and physical assets across multiple channels including Specialist Presenter Touch Screens Passport and Onsite Materials. With comprehensive visibility into all customer interactions the Content Manager plays a critical role in ensuring that every asset reflects current messaging supports enterprise initiatives and meets legal and brand standards. This role requires a meticulous detail-oriented professional who excels at tracking content updates managing workflows and driving content accuracy at scale.

This individual will work closely with cross-functional internal business partners including but not limited to: Sales Training Instructional Design Marketing Owner Onboarding Business Ops Product and Program Development Club Brand Legal Corp Comm and other corporate teams to deliver sales content and required support to Field Sales Teams. This position should demonstrate excellent interpersonal skills as this candidate will need to coordinate various activities and communicate both verbally and in writing with all levels of the organization including Senior Leadership.


Essential Job Functions

Strategy & Planning: (20%)
Create and maintain the Sales & Marketing Deployment Schedule.
Facilitate Sales and Marketing monthly push planning sessions to ensure alignment of goals deliverables and timelines.
Identify and collaborate with key stakeholders to gather requirements prior to project intake.
Create agendas and conduct status calls with the Sales Content Committee to review deliverables.

Development & Execution: (30%)
Lead the end-to-end creation and execution of sales content including Specialist Presenter Touch Screens Passport and Onsite Materials.
Draft and complete creative briefs provide annotated markups for asset updates and develop mocks for new content pieces.
Streamline the Brand and Legal ticket process. (Project Management tool experience a plus)
Manage brand and legal tickets while overseeing internal reviews and feedback loops to ensure quality and timely execution.
Confirm all assets are fully reviewed and approved before go-live and maintain accurate documentation of approvals.
Ensure all materials reflect accurate information brand consistency and usability for the field throughout Marketing Sales and Owner Onboarding touchpoints.

Field Observation & Content Optimization: (25%)
Travel to sales centers to observe and assess live sales presentations and in-market content usage.
Conduct regional calls to identify best practices content gaps and variations in delivery.
Build relationships with field teams to gather direct feedback and frontline insights.

Manage Content Project Tracker: (15%)
Create maintain and update a centralized project tracker to monitor status timelines ownership and deliverables.
Track asset development from intake to completion ensuring proactive communication and accountability.
Partner with sales enablement manager to deliver final assets and align content deployment.

Publication Communication and Measurement: (10%)
Communicate upcoming updates with the field via monthly Bolo Quarterly Emails and Compass Sales and Marketing Hub.
Partner with Sales Enablement manager to support onboarding and effective use of content in the field.
Monitor content usage and performance metrics to evaluate impact and identify opportunities for improvement.

Travel Requirements
Describe the travel requirements of the job (frequency distance and purpose):
Possible moderate travel required up to 25%.

Minimum Requirements and Qualifications

a) Education
Bachelors degree equivalent experience in project management business administration marketing Communications Graphic Design or related areas.

b) Training requirements (licenses programs or certificates)
Project Management Content Development and/or content development experience preferred.

c) Knowledge and skills
Understanding of the timeshare industry vacation ownership products and club structures
Familiarity with the travel industry is a plus
Proven ability to manage multiple projects and tasks simultaneously
Strong organizational skills with keen attention to detail
Ability to prioritize effectively meet deadlines and maintain high-quality work under pressure
Proactive with a strong sense of urgency to keep work on track
Strong written and verbal communication skills
Ability to build and maintain relationships across all levels of the organization
Demonstrated ability to work both independently and as part of a team in a diverse and dynamic environment
Strong networking skills and ability to solicit feedback to improve processes and strategies
Flexible and adaptable to changing priorities products and programs
Ability to exercise discretion independent judgment and critical thinking in decision-making
Motivated self-driven and eager to learn and grow professionally
d) Technical Skills
Proficiency in Adobe Creative Suite Canva and other design programs and video editing tools
Advanced working knowledge of Microsoft Office Suite including PowerPoint Excel Visio & Outlook
Comfortable using project management tools

e) Job experience
Minimum of five (5) years of experience in content management marketing or managing projects implementing initiatives OR experience in a leadership role.
Specific knowledge of Travel Leisure Vacation Ownership products club rules and owner needs preferred.
Experience supporting field teams or sales channels is strongly preferred
Demonstrated ability to interact effectively across department lines and with all levels of management preferred.

Unless there is a legal requirement experience will be accepted for the education requirement.

Complexity
Describe the following:
a) Level of decision-making authority: Moderate
Ability to make decisions based on knowledge of operational area business needs policies and procedures and project requirements.
Adjusts and reprioritizes workload as needed to meet demands and deadlines.
Creates and maintains project plans.
Resolves project barriers.

b) Level of autonomy: Moderate
Moderate supervision received and expectation is to be self-sufficient with continuous support on projects with minimal direction required once a project is fully underway.

c) The impact of his/her decision on the organization
High impact on project management and project execution

d) Supervisory responsibility:
This position does not supervise.

Organizational Relationships
Interacts with peers staff Supervisors Managers Directors and Senior Management personnel inside and outside his/her business unit to work in tandem with business colleagues to understand problem areas and to design and introduce practical business solutions.
Interacts with external business partners/vendors.
The position reports to Sr. Director of Presenter Program

How Youll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.