Patient Representative - Canton, NY (Full Time)

• Performs and adheres to all standards and processes related to clerical activities within the medical practice including scheduling patient phone communication scanning record preparation and collection of payments.

• Possesses working knowledge of patient accounts to assist with questions regarding clinical charges and basic insurance benefits.

• Accurately documents and supports documentation of patient encounter information in the electronic medical record (EMR) or other appropriate formats.

• Maintains open clear communication and collaboration with the PPM management team CPH physicians providers and support staff.

• Provides direct support to providers as needed throughout the workday.

• Ensures all patient encounterswhether in-person electronic telephonic or otherwiseare professional timely and accurate.

• Participates in patient and caregiver education as directed by providers.

• Manages incoming and outgoing referrals both within CPH and with external entities.

• Collaborates with providers to maintain accurate patient schedules and accommodate adjustments based on provider needs.

• Maintains high-level communication that exceeds expectations in every encounter.

• Participates in educational opportunities provided by CPH.

• Controls practice expenses through efficient use of medical and clerical supplies.

• Manages collection of payments cash drawer balancing and resolution of any discrepancies.

• Collaborates with the St. Lawrence Health System management team to ensure compliance with accreditation standards including Det Norske Veritas (DNV).

• Maintains knowledge of applicable federal (CMS) state and organizational healthcare regulations and policies.

• Accesses appropriate compliance resources and collaborates with leadership to resolve issues and ensure quality patient care and customer service.

• Adheres to all organizational policies procedures protocols and guidelines.

• Works with management to resolve clerical issues and identify opportunities for workflow and performance improvements

• Participates in ad hoc projects as assigned.

• Collaborates with the management team to address operational issues and ensure high-quality patient care.

• Integrates the CPH mission and core values into daily responsibilities.

• Partners with CPH and PPM departments as needed.

• None

• Advanced technical training and/or certification

• Formal education beyond High School

• Minimum of 1-year recent outpatient medical office experience

• Knowledge in electronic health record (EHR/EMR) usage and medical terminology

• EPIC knowledge

• Customer service skills

• Professional phone etiquette

UNION:

Note: Not all per diem roles are union eligible

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employees physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience relevant qualifications specialty internal equity location and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression national origin age disability predisposing genetic characteristics marital or familial status military or veteran status citizenship or immigration status or any other characteristic protected by federal state or local law.