Patient Service Rep II
Patient Service Rep II
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Job Description
Overview
Patient Service Representative All Womens Care - Maryville
Full Time 80 Hours Per Pay Period Day Shift
Perinatal Center Overview:
At Fort Sanders Perinatal Center were here for women with pregnancies that require extra care and were ready to help you make the best healthcare decisions from conception through delivery. For more than 25 years weve provided comprehensive high-risk pregnancy services and delivered over 26000 high-risk babies at Fort Sanders Regional Medical offer a range of care services for higher-risk pregnancies including mothers over age 35 multiples complications birth defects issues such as diabetes or hypertension or pregnancies after infertility.
Our main office is located atFort Sanders Regional Medical also have offices in West Knoxville Morristown and Sevierville to ensure you get the right care in the right place. We are proud to be a member ofCovenant Health.
Position Summary:
Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.
Responsibilities
- Maintains established departmental policies and procedures objectives quality assurance program and safety standards.
- May answer telephone calls and route accordingly.
- Receives and records changes in patient information.
- Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
- Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
- Responsible for scheduling appointments for return visits and end of day procedures and balancing.
- Compiles data for the billing personnel.
- Attends meetings as required and participates on committees as directed.
- Collaborates with the patient physician and other care team members as part of a team based approach to overall patient care.
- Follows policies procedures and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
- Performs other duties as assigned.
Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge skill and ability needed to perform the essential tasks of the job typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience:
One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling collection and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required.
Licensure Requirement:
None
Employment Type
Full-Time
