Service Loaner Coordinator / Customer Service
Service Loaner Coordinator / Customer Service
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Job Description
Join the Patrick Volvo Service Team as a Service Loaner Coordinator
Are you ready to be the face of customer care in a luxury automotive environment Patrick Volvo located in Schaumburg is seeking a Service Loaner Coordinator / Service Assistant to support our service department and ensure a smooth professional experience for every guest.
This hybrid role is ideal for someone who thrives in a fast-paced setting enjoys working with people and takes pride in delivering exceptional addition to coordinating loaner vehicles and assisting in the service drive this position also includes cashiering duties making it a key part of the customer experience from start to finish.
Why Work with Us
- Family Owned and Operated
- Prestigious Brand with a reputation for safety innovation and Scandinavian design
- Growth and Development Training opportunities and career advancement within the dealership
- Supportive Team Be part of an award-winning collaborative environment
- Competitive Benefits Enjoy a comprehensive package including health insurance 401(k) employee discounts and more
Your Role:
As a Service Loaner Coordinator youll be the first point of contact for customers needing loaner vehicles while their Volvo is in service. Your role is essential in delivering a smooth professional and premium customer experience that reflects the Volvo brands commitment to care and safety.
Benefits and Compensation:
- Medical Dental and Vision Insurance
- Starting Pay: $17 -$19 per hour to start
- Disability and Life Insurance
- Flexible Spending Account (FSA)
- 401(k) with Company Match
- Paid Time Off (PTO)
- Employee Referral Program
- Exclusive Employee Discounts
Key Responsibilities:
- Manage the loaner car fleet ensuring availability cleanliness and proper maintenance
- Schedule and coordinate loaner vehicles for service customers
- Clearly communicate loaner policies and procedures to customers
- Inspect returned vehicles for cleanliness and damage
- Collaborate with service advisors to streamline vehicle exchanges
- Maintain accurate records of loaner vehicle usage and agreements
What Were Looking For:
- Prior experience in customer service or the automotive industry preferred
- Strong communication and multitasking skills in a fast-paced environment
- Attention to detail when managing inventory and processing agreements
- Positive team-oriented attitude with a passion for customer satisfaction
- Valid drivers license with a clean driving record
- Experience with dealership software (CDK/ADP) is a plus
The Patrick Dealer Group is one of Chicagos largest automotive dealership groups representing eight different franchises. We offer domestic import and luxury vehicles including a premium selection of Certified Pre-Owned models. As a family-owned company with over 100 years of excellence our pledge is to deliver best-in-class customer satisfactionthats the Patrick Promise.
We are an equal opportunity employer and prohibit discrimination/harassment based on race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by law.
Apply today and become part of the Patrick Volvo team!
Required Experience:
IC
Employment Type
Full-Time
