Manager- Insurance Claims

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Manager Insurance Claims

In this role you will be responsible for the function of the position which is to transcribe inventories into Excel sheets while researching the Like Kind Quality of replacements and the understanding of product categories in a time-sensitive manner. This position is responsible for the accuracy efficiency and retrieval of processed data.

Responsibilities:

Develop a strategy for the team to reach organization goals and communicate clear instructions to team members

Monitor team members and be able to provide mentorship whenever needed and be responsible for the flow of day-to-day operations

Build reports to update the company on the teams progress and rapport building with the internal & external partner

Look after any issues that arise during shift promptly and deftly seeking advice from the duty manager where necessary

Ensure that the highest possible levels of customer service are delivered at all times and assist the Management as and when necessary to make the business run effectively and efficiently

Ensure the team serves all products to the company and brand specification

Should be able to do the transformation in the process

Able to manage complex stakeholders

Client interactions via trainings conference calls emails etc.

Manage MIS activities and data collation

Work towards driving process improvements and initiatives

Qualifications:

Minimum qualifications

• Any Graduate except Technical

Preferred qualifications

• Insurance/Reinsurance knowledge preferred insurance domain certification will be an added advantage
• Insurance/ Reinsurance Claims Domain awareness

Good Communication Skills

Good working knowledge of MS Office

London Insurance market knowledge will be preferable

• Good analytical and problem-solving skills and ability to communicate verbally and through emails/Phones with businesses

Shown ability to build effective working relationships with clients & internal partners and Positive attitude with a focus on continuous operational improvement and an open mind to change

London Insurance market knowledge will be Required

Proficient with MS Excel MS Word MS PowerPoint

Ability to do root-cause analysis for process gaps highlighted and to crunch data possesses data driven & fact-based approach

Should have team handling experience

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.