Conference & Reservations Co-Ordinator
Conference & Reservations Co-Ordinator
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Job Description
As a Conference and Events Co-ordinator you are the first point of contact for guests before they even arrive
You will be a part of our busy Sales Office joining as a sales coordinator to ensure everything is in place to make sure the guests experience is the best it can be. Our Sales Team is incredibly important to us and therefore we are looking for someone who will be passionate about our guests experience has a flair for organisation and is meticulous in obtaining and recording our guests needs. We are looking for an amazing communicator who will always go the extra mile.
Your day to day;
- You will spend most of your day communicating with potential and repeat guests through email and on the telephone although occasional show arounds will be needed
- Using the telephone and online booking systems to seamlessly meet the guests needs
- Providing the best possible customer service to all of our guests be it business or pleasure
- Making and assisting with conference and events bookings
- Contributing towards sales for bedroom and meeting room occupancy targets
- Using your knowledge to showcase the facilities offered at your hotel
Who are we looking for
Were looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guests expectations.
You will be calm under pressure with an excellent telephone manner and the ability to multi task.
As a lot of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride.
You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous however full training will be provided.
In return we are offering a rewarding role with scope for career progression along with;
- A competitive salary negotiable dependent on experience
- 28 days annual leave
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Health cash plan
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Employment Type
Full-Time
