Decision Support and Informatics Specialist

Division: Long-Term Care

Job Status: Full-Time

Number of Positions: 1

Hours of Work: 35 hours per week Monday to Friday 8:30 am - 4:30 pm

Location: Lambton Meadowview Villa

Wage Rate: $39.13 - $46.58 per hour

Posting Date: Monday July 28 2025

Closing Date: Sunday August 10 2025

Company Biography

The County of Lambton is an urban-rural area in southwestern Ontario that is home to over 126000 residents. The Corporations seven divisions operate programs and services for the residents of Lambton County such as land ambulance provincial offences court three Long-Term Care Homes 25 library branches two museums an art gallery archives local roadways public health services housing services social services building services and planning and development services. Lambton County is a community dedicated to economic growth environmental stewardship and an enhanced quality of life through the provision of responsive and efficient services and collaborative efforts with its municipal and community partners.

Position Summary

The Decision Support and Informatics Specialist plays a key role in supporting clinical and business decision-making while advancing data and quality improvement initiatives across the County of Lambtons Long-Term Care Division. This position collaborates with internal and external stakeholders to plan develop and maintain information systems that support informed decision-making enhance operations and improve Elder care. Key responsibilities include analyzing data to identify trends developing predictive models using statistical and machine learning methods and communicating complex insights to stakeholders. The role also supports the ongoing implementation testing monitoring and maintenance of digital applications related to scheduling quality improvement Elder family and employee experience quality audits and other assigned areas.

Job Duties and Responsibilities

Decision Support

Collaborates with stakeholders to collect monitor analyze and process long-term care performance data to support informed decision-making across the Division.

Interprets and analyzes data from multiple sources to support performance measurement quality improvement strategic planning reporting and decision-making.

Analyzes data to identify trends that enhance care quality operational efficiency and overall performance.

Develops and maintains predictive models using statistical and machine learning techniques to inform business practices.

Communicates complex data insights in a clear and actionable manner to support strategic and operational decision-making.

Health Informatics

Utilizes business intelligence tools to develop and maintain dashboards reports and summaries of long-term care data (e.g. scheduling clinical audits quality improvement activities) to enhance operational performance.

Supports the planning development procurement and sustainability of information systems including data cleaning customization workflow redesign and change management to promote successful implementation and User adoption.

Analyzes troubleshoots and resolves system issues.

Monitor and maintain data quality integrity and security in compliance with PHIPPA and long-term care regulations.

Collaborate with IT staff vendors and leadership teams to align systems with organizational needs.

Stay current with data analysis techniques tools and decision support best practices.

Quality Improvement

In consultation with Divisional Supports (e.g. Quality Assurance Manager Workforce Development Coordinator Scheduling Services Lead):

Actively participate in continuous quality improvement activities (e.g. audits workplace satisfaction surveys)

Support audits of data systems and documentation.

Analyze data to identify trends monitor quality and develop risk indicators.

Train and support end Users in applying tools effectively.

Supports the development and maintenance of policies and procedures related to updates in the Electronic Health Records (EHR) system.

Design and organize learning strategies training materials and evaluation tools for clinical application education and in-services ensuring maximum User proficiency.

Utilize quality improvement frameworks and tools (process mapping) to identify areas for improvement.

Policy

Assist in the review of policies and procedures related to informatics performance and quality improvement.

Compliance

Assist with efforts to achieve and maintain compliance with relevant legislation and best practices.

Assist with the implementation of tools and guides to support the Homes in maintaining compliance.

Supervision Requirements

Direct Supervision: None

Indirect Supervision: None

Functional Authority: None

Credentials Required

Minimum Formal Education

University degree in Health Administration Business or Health Information Management is required; a Masters degree in Health Informatics or an equivalent qualification is considered an asset.

Certificate in Clinical Informatics is an asset

Certified in Health Information Management (CHIM) is an asset

Experience

Proficient in statistical and data visualization tools (Python SPSS Stata Excel Power BI)

Familiar with process improvement and quality monitoring methodologies

Strong understanding of PHIPA confidentiality laws and legal aspects of IT in healthcare.

Up to date on healthcare practices accreditation standards and sector trends

Solid grasp of long-term care operations and challenges.

Experience in evaluation quality management and continuous improvement.

Strong analytical troubleshooting and problem-solving skills.

Able to manage multiple tasks and adapt to shifting priorities.

Effective communicator with strong presentation and writing skills.

Knowledge of health information and scheduling systems (e.g. PointClickCare UKG Scheduling StaffScheduleCare) is considered an asset.

Self-motivated team player with experience in IT system implementation (asset)

Criminal Records Check with Vulnerable Sector Screening that is less than six (6 months) old at the time of hire.

Required Experience:

Unclear Seniority