Call Center Representative
Call Center Representative
Posted on :
31-07-2025
Employer Active
1 Vacancy
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Job Description
Details:
Stefanini Group is hiring!
Stefanini is looking for a Call Center Representative in Dallas TX (Onsite)
For quick apply please connect with Rahul Kumar; Ph: /
W2 Only!
Overview:
We are seeking a dedicated and personable Call Center Agent to join our team in Dallas TX. This role will support one of our key banking clients by providing exceptional customer service and assistance to their clients. The ideal candidate will excel in a fast-paced environment demonstrate strong communication skills and have a passion for helping others.
Key Responsibilities:
- Answer inbound calls from customers regarding banking inquiries account issues and services.
- Provide accurate information about banking products services and policies.
- Assist clients with account management including balance inquiries transaction details and account updates.
- Resolve customer complaints and issues effectively ensuring customer satisfaction.
- Document customer interactions accurately in the system for future reference.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Stay updated on banking regulations policies and product offerings to provide informed support.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
#LI-RK1
#LI-ONSITE
Details:
Qualifications:
- High school diploma or equivalent; some college coursework preferred.
- Previous experience in a call center or customer service role preferably in the banking or financial services sector.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks simultaneously and work effectively under pressure.
- Proficient in using computer systems and customer relationship management (CRM) software.
- Excellent problem-solving skills and attention to detail.
- A strong commitment to customer service and a positive attitude.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
About Stefanini Group:
The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas Europe Africa and Asia and more than four hundred clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with a global presence. We are CMM Level 5 company.
Required Experience:
Unclear Seniority
Employment Type
Contract
Department / Functional Area
Key Skills
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