Consumer Affairs Agent
Consumer Affairs Agent
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Job Description
Employee Type:
Full timeLocation:
WI Green Bay WillowbrookJob Type:
Customer ServiceJob Posting Title:
Consumer Affairs AgentAbout Us:
TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers directly impacting our mission to make high quality affordable food for our customers communities and families. We hope you will consider joining the team and being part of our future.
Named one of Americas Best Large Employers by Forbes Magazine we are proud to live by a strong set of values and strive to Engage and Delight One Customer at a Time. Guided by our valuesOwn It Commit to Excellence Be Agile Speak Up and Better Together We are a diverse team driven by integrity accountability and a commitment to exceptional results. We embrace change prioritize continuous learning and foster collaboration transparency and healthy debate. Together we set each other up for success to achieve enterprise-wide goals.
What You Gain:
Competitive compensation and benefits program with no waiting period youre eligible from your first day!
401(k) program with 5% employer match and 100% vesting as soon as you enroll.
Comprehensive paid time off opportunities including immediate access to two weeks of vacation (increasing to three weeks after just three years of service) five sick days two emergency days parental leave and 11 company holidays (including two floating holidays).
Leaders who are invested in supporting your accelerated career growth plus paid training tuition reimbursement and a robust educational platform DevelopU with more than 10000 free courses to support you along the way.
An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture such as joining one of our Employee Resource Groups.
Access to our wellness and employee assistance programs.
Job Description:
About the Role:
The Consumer Affairs Agent role is a customer service-oriented position based out of our Willowbrook office in Green Bay WI that is responsible for ensuring customers and consumers receive responses to issues and inquiries in a timely manner. The goal is to build customer and consumer loyalty through accurate timely and effective communication and resolutions.
Youll add value to this role by performing various functions including but not limited to:
- Assist customers/consumers by identifying researching and resolving their questions
- Investigate customer/consumer complaints and other issues
- Liaise directly with plant Quality Assurance Managers to process investigative procedure
- Process retrieval kits and fulfillment items ensuring procedures and processes are followed for case management and reporting quality data
- Interpret and evaluate plant investigation findings and implement appropriate responses to customers/consumers
- Using template letters prepare replies to communicate outcomes of quality investigations
- Assist in evaluating audit findings and communicate appropriate corrective actions
- Daily follow-up on inquiries and concerns not immediately resolved
- Assist in identifying trends to ensure proactive communication to the quality team
- Document internal audits and other quality assurance requests
- Report data from company or product integration into Consumer Affairs knowledge base
- Participate in team meetings and activities to ensure our policy procedures and quality standards are being met
- Assist with additional tasks as requested
Important Details:
- This is a full-time onsite role on first shift.
Youll fit right in if you have:
- High School Diploma or equivalent
- Excellent organizational and problem-solving skills
- Team oriented
- Demonstrated ability to initiate and implement continuous process improvement
- Ability to excel as a productive member of a growing and dynamic team
- Excellent communication skills written and oral for effective interaction with all internal and external personalities
- Ability to stay calm under pressure
- Ability to think logically use good judgment problem solve and grasp concepts quickly
- Ability to work independently
- Well-developed sense of urgency and follow-through
- Knowledge of MS Office Suite
- Knowledge of Emplifi a plus
- Ability to travel as needed to meet with internal teams
Your TreeHouse Foods Career is Just a Click Away!
Click on the Apply button or go directly to let us know youre ready to join our team!
At TreeHouse Foods we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us Engage and Delight One Customer at a Time.TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race color national origin age sex sexual orientation gender gender identity or expression disability status protected veteran status or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact
TreeHouse Use Only: #IND1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
