Service Account Assistant
Service Account Assistant
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Job Description
Job Description
We are seeking a reliable and detail-oriented Service Account Assistant to support our service team by managing client accounts resolving queries and ensuring smooth communication between departments. This role is vital in maintaining our high standards of client satisfaction and operational excellence.
Responsibilities
Assist in managing client accounts and service contracts
Coordinate with internal departments to ensure timely service delivery
Monitor client inquiries and ensure they are addressed efficiently
Prepare and maintain accurate records reports and documentation
Follow up with clients regarding service satisfaction and feedback
Support account managers with administrative and operational tasks
Track and resolve service issues or escalate when necessary
Contribute to the improvement of processes and customer experience
Qualifications :
Qualifications
High school diploma or equivalent (Associates or Bachelors degree preferred)
Previous experience in customer service account support or administrative roles
Excellent organizational and multitasking skills
Strong written and verbal communication skills
Proficiency in Microsoft Office Suite (Word Excel Outlook)
Ability to handle sensitive information with discretion
Problem-solving mindset with attention to detail
Comfortable working independently and in a team
Additional Information :
Benefits
Competitive annual salary ($59000 $63000)
Opportunities for professional development and internal growth
Comprehensive health dental and vision insurance
Paid time off and holidays
Supportive and inclusive team environment
Ongoing training to enhance communication and administrative skills
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
