Ombudsman - Insurance
Ombudsman - Insurance
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Job Description
Join AFCAs General Insurance Decision-Making Team Make a Real Impact
At AFCA our General Insurance team is at the forefront of resolving complaints and driving meaningful change in the insurance sector. We work closely with the Insurance Council of Australia industry leaders and consumer advocates to address the challenges facing insurance customersespecially in times of natural disasters and emerging risks.
Were currently seeking a passionate and experienced Insurance Ombudsman to join our collaborative and high-performing team. This is a unique opportunity to apply your legal expertise and insurance knowledge to help shape fair outcomes for the community.
About the Role:
As an Insurance Ombudsman youll play a key role in resolving both standard and complex general insurance disputes. Your decisionsmade independently or as part of a panelwill be guided by AFCAs rules and fairness principles and have the power to influence industry practices as they are binding when accepted by the complainant.
Beyond decision-making youll:
- Provide professional and technical leadership across AFCA
- Mentor and coach adjudicators caseworkers and other team members
- Help shape AFCAs approach to emerging issues
- Represent AFCA at external conferences as a subject matter expert
- Strengthen relationships with consumer groups regulators government bodies and the media
More information on this team can be found on our website.
Qualifications :
Were looking for a seasoned legal professional whos ready to bring their expertise to a role that truly matters. If youre legally qualified and have a strong track record of achievement at a senior executive levelwhether in the insurance industry a tribunal regulatory agency EDR scheme or private practicethis is your opportunity to make a meaningful impact.
Youll thrive in this role if you:
- Bring deep expertise and sound judgment: You have the analytical sharpness to cut through complexity and the decisiveness to manage a busy caseload with clarity and purpose.
- Communicate with influence: Your written and verbal communication skills are exceptional and you know how to engage effectively with stakeholders across the insurance sector and broader community.
Want to give back: If youre at a stage in your career where youre looking to give back lead with purpose and help drive better outcomes for insurance customers across Australia wed love to hear from you.
- Lead with resilience and integrity: Youre composed under pressure confident in the face of scrutiny and committed to fairnesseven when the issues are tough.
- Inspire and mentor others: Youre not just a decision-makeryoure a coach a guide and a thought leader whos passionate about lifting others and shaping the future of insurance dispute resolution.
Additional Information :
Whats on offer
- BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements.
- Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.
- Employer of Choice Public Sector and NFP Australian HR Awards 2023
- Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion.
- Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
- Hybrid working Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
- Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas.
- Financial benefits Not-for-profit salary packaging to boost take-home pay.
- Locations A team of over 1200 dedicated professionals based in modern Melbourne and Sydney CBD offices.
To apply
If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion.
We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at
AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
