Account Executive
Account Executive
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Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
As a permanent employee of SS&C youll receive your competitive salary as well as our exclusive rewards package that offers flexibility and choice.
- Flexible holiday allowance
- A competitive pension scheme
- Life Assurance (4 x salary)
- Single person healthcare
- Onsite benefits including kitchen break out area multi-faith room free parking
- Discounts for a number of retailers and restaurants Exclusive high street discounts
Overview
Your personality is what is important to us at SS&C along with your positive and open approach with a passion for delivering exceptional service.
In this office-based role you will provide outstanding client service by accurately processing and authorising a variety of account transactions including complex and non-standard requests. This will be processed within agreed service levels and approved financial authority levels where appropriate.
You will be at the heart or our organisation where we love to develop support and give full training to our staff so you shouldbe eager to learn and develop new skills. With a positive attitude we will help you achieve your career goals in the future.
Some of your duties will include:
- Managing client expectations and accounting for their specific vulnerability needs.
- Processing transactions to agreed service levels quality standards and where relevant within agreed financial authority limits
- Processing non-standard or complex transactions/calculations including manual processing where required ensuring that you treat our customers fairly.
- Contacting account holders by telephone e-mail or letter to resolve queries/obtain information
- Supporting and taking an active role in service improvement/process improvement initiatives or projects as required
- Assisting management team where appropriate
- Keeping own knowledge of processes products and appropriate regulation up to date
- Achieving agreed performance levels
- Implementing and maintaining your personal development plan and being proactive in self-development
The Ideal Candidate
- Prior client or account handling experience
- Prior experience in the financial services industry
- The ability to be a team player
- Have a keeneye for detail andenjoyworking with data
- Good keyboard skills and familiar with Microsoft word and excel
- Great telephone manner
- Organisation and time management skills to prioritise workloads
- Analytical problem solving and decision making skills
- Communication and mathematical reasoning skills (5 GCSEs or equivalent)
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups to enable us to bring a diversity of perspectives to our thinking and conversation. Its important to us that we strive to have a diverse workforce in the widest sense.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
Background Checks
All offers of employment at SS&C are subject to background verification checks including 5-year employment history proof of eligibility to work in the hiring location proof of address credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background-checking process should you be successful.
Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
IC
Employment Type
Full-Time
