CRM Assistant - Europe

Join our team as a CRM Assistant focused on Sports Direct in the European markets where youll play a pivotal role in nurturing customer relationships and driving engagement across diverse regions and consumer segments. We are seeking a candidate who is passionate about CRM understands regional nuances within the European landscape and is committed to delivering personalized and impactful campaigns. As a CRM Assistant youll help shape our customer communication strategy and strengthen our brands connection across Europe.t

The CRM Assistant supports the CRM team in managing customer relationships through the effective use of the CRM systems. This role involves data management assisting with marketing campaigns on both email (and potentially mobile push notifications in the future) and providing insights that help improve customer engagement and business performance.

Reporting into the CRM Manager your day-to-day tasks will include:

-    Supporting the shaping and development of the email marketing calendar using market trends and insights.
-    Creating email briefs; writing commercially driven relevant and engaging copies.
-    Email testing ensuring all emails work as expected and meet the brief deadlines.
-    Liaise with wider teams in the business to elevate email offering.
-    Responsible for measuring performance of emails.
-    Stay informed on CRM trends and best practices across different European markets adapting strategies to leverage new technologies and approaches

Qualifications :

-    Good communication skills both written and verbal.
-    Ability to work independently and as part of a team.
-    Basic knowledge of data analysis and reporting tools.
-    A proactive and customer-focused approach to work.
-    Ability to handle multiple tasks and prioritize effectively.
-    Eagerness to learn and adapt to new technologies.
-    Familiarity with regional consumer preferences cultural nuances and communication trends that influence CRM strategies in Europe.
-    Fluent in English with proficiency in other European languages being a strong advantage.
-    Being a sports fan is not a requirement but a bonus
-    Valid working rights for the EMEA countries

Additional Information :

Please note this role is office based in Amsterdam and we do not provide Visa sponsorship.

Along with your benefits package we also offer a wide range of perks for our colleagues:

Reward Recognition and Opportunities

Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits owned it or been relevant.

Fearless 1000  By October 2025 we want our share price to hit 10. If that happens for 30 or more consecutive trading days all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses worth from 50000 to 1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.

*subject to terms and conditions

Frasers Festival  An event like no other! Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe hosting a MEGA brand village guest speakers from the worlds biggest brands evening entertainment the ultimate Frasers Fearless Fitness Challenge and much more.

CEO Sessions  Once a quarter we offer 20 employees the opportunity to attend our CEO Sessions ran by our CEO and leadership team. Employees have the chance to connect network and submit questions around specific topics such as our Sports or Luxury business.

Retail Reconnect  In order to build the planets most admired and compelling brand ecosystem all employees must understand our business product and customers. Each financial year Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline and to bring ideas back to the office which will improve how we work.

Whats next

Our Recruitment Team will be reviewing applications and all candidates will receive a response whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Remote Work :

No

Employment Type :

Full-time