Senior Customer Success Manager
Senior Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the Role:
Grade Level (for internal use):
10The Team:
Its a dynamic global team where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement driving adoption retention user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration onboarding or global strategic accounts.
Responsibilities:
Lead proactive and innovative customer engagement initiatives in close collaboration with Marketing Product Account Management and Sales teams. Cultivate strong relationships with power users and key stakeholders.
Develop specialization in key industry verticals or customer segments. Stay attuned to client business objectives and market trends to identify tailored solutions. Deliver tailored training sessions (virtual/in-person) aligned to user roles and workflows.
Continuously deepen understanding of Data & Research products and services including new features and offerings. Act as a knowledge resource across the team by sharing best practices campaign strategies and leading special projects or initiatives.
Drive user adoption and product usage growth through targeted campaigns webinars and one-on-one engagements. Maintain strong relationships across user personas.
Analyze and evolve customer profiles within Salesforce capturing key attributes such as departmental use geographic presence and business objectives.
Partner with fellow CSMs to evaluate engagement across product areas and accounts aligning on opportunities for coordinated outreach or specialization.
Monitor product usage and develop account profiles including geographic/departmental presence relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities
Capture and synthesize client feedback ensuring enhancement requests are routed to the appropriate product stakeholders. Influence product roadmaps by surfacing customer insights and trends.
Evolve the digital customer engagement strategy to scale impact across the userbase. Leverage webinars digital channels automation tools and data insights to drive product adoption.
Leverage CRM and engagement platforms (e.g. Salesforce ChurnZero) to plan track and optimize client interactions and campaigns.
What Were Looking For:
Positive proactive attitude and ability to work well in teams
Exceptional skills in listening to clients articulating ideas and complex information in a clear and concise manner
Proven record of maintaining strong relationships with senior members of client organizations addressing their needs and maintaining a high level of client satisfaction.
Goal and action orientated with ability to organize multi-task and prioritize in a fast-paced environment
Experience in a consultative sales or a client facing role (inside sales prospecting sales support customer support) and in dealing with challenging situations
Basic Qualifications:
Bachelors degree required (Finance Economics or related field preferred)
3-5 years work experience (experience in financial services industry and/or in a sales/account management role preferred)
Any knowledge of CRM systems (such as Salesforce ChurnZero SalesLoft) data analytics (Power BI) or research platforms would be advantageous
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved