Engineering Manager
Engineering Manager
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Job Description
Redefine the future of customer experiences. One conversation at a time.
Were changing the game with a first-of-its-kind conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.
Our culture is forward-thinking customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Since companies and 1M users rely on Nextiva for customer and team communication.
If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
As a Software Engineering Manager for the SaaS platform admin and Partner Ecosystem area you will lead and inspire a team of talented engineers to build and scale core platform capabilities that empower administrators to manage configure and optimize the product for their organizations. This role requires a blend of strategic vision technical expertise and leadership skills to deliver exceptional platform administration tools that enable seamless onboarding robust customer journey orchestration and enabling successful partner enablement.
You will own critical areas of the product that support user and role management platform customization data insights automation and governance. Your work will directly impact the success of administrators managing our platform and drive customer satisfaction adoption and retention.
Responsibilities
Technical leadership:
- Hands-on leader - Lead the design development and delivery of scalable reliable and performant administrative services and tools.
- Champion engineering excellence by promoting best practices in architecture code quality and automation.
- Ensure the team builds robust APIs and integration points for seamless ecosystem connectivity and extensibility.
- Define and execute the roadmap for platform administration capabilities ensuring alignment with business objectives and customer needs.
- Collaborate with Product Management Design and Customer Success teams to understand administrator pain points and develop solutions.
Team Leadership
- Mentor inspire and grow a high-performing team of engineers to achieve ambitious goals.
- Recruit top engineering talent and help scale the team to meet evolving business needs.
Operational Excellence
- Implement robust monitoring alerting and troubleshooting tools for platform administration services.
- Ensure adherence to governance compliance and security standards (e.g. GDPR CCPA).
Basic Qualifications
10-14 years of hands-on experience in Java Kafka full-stack development and distributed architectures leading engineering teams to build scalable resilient SaaS platforms.
- Proven expertise inJavaSpring Boot and backend service development for distributed systems.
- Strong experience withKafkafor event-driven architectures and real-time data streaming.
- Core Cloud (AWS/GCP) platform expertise.
- Proficiency in modern front-end development usingReactandTypeScript.
- In-depth knowledge of relational and NoSQLdatabases cloud platforms and DevOps practices.
- Leadership skills in managing and scaling high-performing engineering teams with Agile methodologies.
- Experience in designing and implementingmicroservices architectureswith focus on scalability and resilience.
Preferred skills
- UCaaS/CCaaS domain knowledge
- Prior experience in designing coding and implementing web applications
- Ability to swiftly develop prototypes and minimum viable products for full-stack projects
- Aptitude for learning and adapting to innovative technologies
- Strong team player and individual contributor
- Adept at debugging and quick problem-solving
Additional Qualities to have
- Ownership mindset demonstrated by the ability to lead projects
- Self-motivation dedication and a commitment to meeting deadlines
- Exceptional multitasking abilities managing concurrent tasks effectively
- Meticulous attention to detail
- Willingness to contribute as both a team player and an individual contributor
- Eagerness to drive new projects troubleshoot issues and contribute to continuous improvement
Nextiva DNA (Core Competencies)
Nextivas most successful team members share common traits and behaviors:
- Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
- Critical Thinker: Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
- Right Attitude: They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.
The expected hiring range is $166000-$178720. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.
- Health -Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
- Insurance - Life disability and supplemental indemnity plans
- Work-Life Balance -Flexible Time Off (FTO) for salaried employees PTO for hourly employees Paid Sick Time (PST) paid parental bonding leave and paid holidays
- Financial Security -401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
- Wellness -Employee Assistance Program and comprehensive wellness initiatives
- Growth -Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $ check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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Required Experience:
Manager
Employment Type
Full Time
