Community Service Representative - Colorado Springs Police Department
Community Service Representative - Colorado Springs Police Department
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$ 4164 - 4999
1 Vacancy
Job Description
Description / Position Overview
About the Job: This position is an administrative position stationed at the front desk of one of the Colorado Springs Police Departmentsubstations. This position provides non-emergency and emergency customer service providing information resources and assistance to citizens who walk-in or phone the police department. This position submits property through the evidence portal completes missing person and runaway reports helps with Direct Line Reports (DLR) and reviews online reports. This position assists officers detectives staff civilians and volunteers with administrative tasks including accessing law enforcement specific databases to obtain pertinent information to police investigations assisting with booking paperwork providing new court dates and notary assistance. This position must be proficient with computers and maintain a working knowledge of Colorado Revised Statutes and Police Department policies and procedures when providing research and investigative assistance to police officers. Other duties include monitoring division surveillance systems back-up to department senior office specialist and distributing division mail.
Come explore the possibilities a career with the City of Colorado Springs can offer!
As a Community Service Representative you will:
- Provides quality customer service and assistance to the public and police personnel by assisting customers with general police information; assisting walk-ins with non-emergency and emergency calls for police; and using multiple computer programs and databases to accomplish these tasks.
- Gather information and write reports that would qualify for Direct Line Reporting (DLR) runaways missing persons theft property crimes and other qualifying situations. Complete pending DLR reports/calls for service and complete supplements.
- Monitor and review online reports for required information and approval.
- Receive and process lost and found property and place items into evidence when necessary.
- Assists internal units with administrative and investigative requests as well as required paperwork.
- Ensures facility security by screening visitors to the building; monitoring closed-circuits digital surveillance system; monitoring prisoners and officers safety in holding cells; and monitoring and operating electronic gates and building doors.
- Ability to multi-task in a fast-paced environment
- Knowledge of computer systems and ability to learn and use specific computer software
- Ability to type with speed and accuracy
- Ability to collect and prepare evidence
- Ability to communicate verbally and in writing including writing reports and summaries with proficiency in spelling and grammar
- Ability to testify in court as necessary
- Ability to make decisions regarding implementation of policies
- Ability to handle stressful contacts and negative interactions
- Ability to respond with high levels of tact
This position will exert up to 20 lbs. occasionally 10 lbs. frequently or negligible amounts constantly OR requires walking or standingto some degree sitting a significant degree.Minimum Qualifications
- Equivalent to the completion of the twelfth grade (high school diploma or GED).
- One year of full-time professional experience in a related field
- Candidate must be able to obtain a Colorado notary within 3 months of hire
- Candidate must be able to obtain NCIC/CCIC certification within 3 months of hire
Education and Experience Equivalency:One year of relevant work experience may be substituted for one year of required education (OR) one year of relevant academic coursework beyond the minimum requirement may be substituted for one year of required professional experience.Preferred Qualifications
- Type 40 wpm
- College level coursework in the criminal justice field
- Law enforcement experience
Additional Information
- Questions about this specific position can be sent to or call
The job offer will be contingent upon successful completion of a polygraph examination extensive background check and other pre-employment assessments. The background check process for this position includes being fingerprinted. Fingerprints will be used to check the FBIs criminal history records.
Applicants that have used marijuana within3 monthsfrom the date of their application submission will not be eligible for hire. More information about the Colorado Springs Police Departments Marijuana Use Policy can be foundhere.
Equal Opportunity Employer
The City of Colorado Springs is committed to a culture that values our employees unique individual qualities and fosters an inclusive environment where people want to be.
The City of Colorado Springs offers additional compensation depending on the position area of assignment and specific job assignments including shift differential pay differential acting or lead special assignment hazard pay longevity cell phone allowance uniform allowance relocation awards standby call out compensatory time off tuition overtime extra duty incentive holiday premium proficiency and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities knowledge skills and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F-1 H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.
Apply to Join Our TeamCompleting your application in full including the entire work experience section will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
Applicants may redact information from their resumes certifications transcripts or any other additional application materials that identify the applicants age date of birth or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page
Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes you may submit another application prior to the positions closing date and time listed in the job posting. HR will review the last application you submit for a position.
The Citys job classifications including physical demands and descriptions can be found on theColorado Springs Class Specifications page
You can view the status of your application on the City of Colorado Springs Careers page.To be notified of future career opportunities sign up for job alerts on the Job Alerts page.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
