PFD Technician 1/2 (PCN 04-6068)

What You Will Be Doing

The role of Permanent Fund Dividend Technician revolves around helping the public with everything they need to apply for and receive their annual Alaska Permanent Fund Dividend.

Technicians follow specific rules and procedures to determine eligibility managing their own caseload and conducting research while applying the programs governing Statutes and Regulations.

This position spends most of the day interacting with Alaskas diverse population making sure everyone gets the assistance they need.

Mission and Culture

The Divisions mission is to administer the permanent fund dividend program assuring that all eligible Alaskans receive timely dividends fraud is prosecuted and all internal and external stakeholders are treated with respect.

PFD Technicians directly contribute to the Divisions mission by being a team player communicating respectfully with Alaskans to ensure eligible Alaskans receive timely dividends.

Benefits of Joining Our Team

State of Alaska benefits include:

• Monday through Friday 8 AM to 4:30 PM workday (no night or weekend shifts)

• 12 paid holidays health insurance free retirement planning

• 157.5 hours paid leave yearly with an increase after two years

Telework opportunities after completion of probation

Workplace benefits include:

• Opportunity to promote within PFD as well as the State of Alaska.

• Individualized learning plans based on your professional goals.

• Joining our team will help develop and enhanced skills such as; attention to detail customer service understanding and explaining complex statutes and regulations as well as building research skills.

The Working Environment You Can Expect

This position is located on the first floor of the Chena building in the heart of downtown Fairbanks and offers easy access to the river trails for lunch or breaktime activities as well as various eateries. The office itself has a positive atmosphere and very low turnover rate.

Working in the division provides opportunities to learn in-depth knowledge of programs and services to Alaskans. If you can see yourself in this role we would love to hear from you!

Who We Are Looking For

• Reading:(*) Understands and interprets written material including technical material rules regulations instructions reports charts graphs or tables; applies what is learned from written material to specific situations.
• Customer Service:(*) Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Writing:(*) Recognizes or uses correct English grammar punctuation and spelling; communicates information (for example facts ideas or messages) in a succinct and organized manner; produces written information which may include technical material that is appropriate for the intended audience.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Teamwork: Encourages and facilitates cooperation pride trust and group identity; fosters commitment and team spirit; works with others to achieve goals

PFD Technician 1
High school graduation or GED
And
Six months of journey level clerical work.


PFD Technician 2
High school graduation or GED
And either
The successful completion of the PFD Tech 1 flexible training plan criteria
OR
One year of entry level technical experience completing processing and auditing documents and providing technical information in support of an agency or program. The required experience includes work such as PFD Technician 1 Retirement and Benefits Technician 1 Motor Vehicle Customer Service Representative 1 and Tax Technician 1 with the State of Alaska or the equivalent with another employer.
OR
Two years of advanced clerical experience performing work which requires knowledge understanding and the ability to apply appropriate criteria rules regulations and policies and procedures to determine discrepancies omissions recognize errors take appropriate action and explain requireHigh school graduation or GED
And either
The successful completion of the PFD Tech 1 flexible training plan criteria
OR
One year of entry level technical experience completing processing and auditing documents and providing technical information in support of an agency or program. The required experience includes work such as PFD Technician 1 Retirement and Benefits Technician 1 Motor Vehicle Customer Service Representative 1 and Tax Technician 1 with the State of Alaska or the equivalent with another employer.
OR
Two years of advanced clerical experience performing work which requires knowledge understanding and the ability to apply appropriate criteria rules regulations and policies and procedures to determine discrepancies omissions recognize errors take appropriate action and explain requirements to others. The required experience includes work such as Administrative Clerk 3 and Human Resource Assistant with the State of Alaska or the equivalent with another employer.

**NOTE: PLEASE READ THE FOLLOWING CAREFULLY**

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicantsmustmeet Alaska Residency Requirements to be considered for employment at this time.

If selected for an interviewthe applicant must provide the following:

• List of three professional references including name job title employer and current phone number.
• A copy of your last two performance evaluations. A supervisory letter of reference may be substituted if evaluations are unavailable.

Application Notice

You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructionson how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply page. Your application must be submitted by 5:00 p.m. Alaska Standard Time on the closing date.

Supplemental Questions

This recruitment utilizes a supplemental questionnaire as part of the application process. These questions may be a mix of written multiple-choice and select all that apply questions. The answers you provide to the questions will be an opportunity for you to tell us about your experience and/or education. The answers will be used to determine which applicants will advance to the interview phase of the recruitment and selection process; please be as thorough and accurate as you can.

A cover letter is NOT required for this position.Your complete application including supplemental questions will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

Education

If post-secondary education is required to meet the minimum qualifications you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of the interview.

Special Instructions for Foreign Education

Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.

Work Experience

If using work experience not already documented in your application also provide the employers name job title employment dates and whether full or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met. If they are not the applicant may not advance to the recruitment interview and selection phase.

Note:Attaching a resume is not an alternative to filling out the application in its entirety. Noting see resume or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Bargaining Unit

If you are acurrent state employee please mark the union you are a member of at the time of application. If you arenot a current state employeedo not complete this question.

Flexible Staffing

This position is flexibly staffed. The level of the job offer will be based on the selected candidates eligibility. If hired at the lower level you will be promoted to the higher-level job class after completing the training plan and meeting the minimum qualifications.

Multiple Vacancies

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please call 1- or 465-4095 in Juneau or (TTY) or correspond with the Division of Personnel at: P. O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal-opportunity employer.

Workplace Alaska Application Questions & Assistance

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll-free) or if you are in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visitthe reset password page.

For specific information about this position please contact the hiring manager at the following:

Dan Fowler

PFD Specialist 1