Data Center Technician III

• Supervise and mentor a team of 34 data center technicians providing task assignments guidance and training as needed
• Manage and maintain a queue of support requests ensuring tickets are regularly updated and adhere to team standards
• Work hands-on alongside your team to perform hardware installations configurations routine maintenance and decommissions
• Serve as an escalation point for complex hardware and networking issues offering support and solutions to your team
• Monitor and maintain power cooling and environmental systems escalating any issues in a timely manner
• Collaborate actively with Networking and Cloud teams contributing your technical expertise to deliver effective solutions for internal projects and customer needs
• Help prioritize tasks based on business impact Operational Level Agreements (OLAs) and Service Level Agreements (SLAs)
• Ensure compliance with company standards for all physical hardware and network infrastructure installations
• Develop and document Standard Operating Procedures (SOPs) for new or evolving processes
• Act as a primary contact for facility environmental controls and take a leadership role during emergency response situations
• Drive accuracy and consistency in asset management and remote site documentation
• Maintain vendor records and continuously seek opportunities to enhance the value of vendor relationships
• Participate in the on-call rotation and provide support during after-hours maintenance and emergency incidents

• 3 years of experience in a technical role within a customer-facing organization
• Advanced hands-on experience with server hardwareincluding building configuring racking and troubleshooting (Dell HPE Cisco etc.)
• Proven leadership or supervisory experience in a datacenter or similar technical environment
• Advanced experience with running and patching low-voltage cabling and fiber optic networks
• Solid understanding of networking concepts and equipment (Cisco Arista)
• Intermediate knowledge of power distribution systems including redundant and emergency power setups
• Experience setting up and managing KVM (Keyboard Video Mouse) access systems
• Proficiency in using asset management systems for tracking hardware and inventory
• Experience working with ticketing systems for incident and request management
• Basic understanding of SaaS platforms and virtualization technologies

• Strong leadership abilities with a continuous improvement mindset focused on creating better workflows and experiences for your team
• Excellent interpersonal and customer service skills with the ability to collaborate effectively with local and remote colleagues clients and management
• Flexibility to occasionally adjust work schedule to meet business needs (standard 40-hour week with periodic after-hours on-call responsibilities)
• Proven ability to thrive in a fast-paced environmentcapable of multitasking adapting to changing priorities and meeting tight deadlines
• Clear and effective communicator able to convey complex technical information in English both verbally and in writing
• Exceptional time management and prioritization skills
• Ability to work on-site at our Garden City NY location; weekly shifts may include weekend coverage

• Unlimited PTO Thats right! Unlimited PTO and paid holidays so you can recharge take care of what matters and bring your best self to work
• Flexible Work Options Enjoy the flexibility of a hybrid schedule with a mix of remote and in-office collaboration if youre located near one of our offices
• Health Dental & Vision Coverage Comprehensive insurance plans to keep you and your family healthy
• HSA & FSA Plans Use pre-tax dollars for healthcare and dependent care expenses. Plus we contribute to your HSA every paycheck
• Wellness Reimbursement An annual benefit to support your physical and mental well-being covering a wide range of health-related expenses
• 401(k) with Company Match Invest in your future with our 401(k) plan and company contribution
• Casual Supportive Culture We keep things laid-back but focused with a strong emphasis on teamwork and accountability
• Recognition & Rewards We celebrate wins and recognize contributions with regular programs that highlight your impact
• Professional Development Access learning opportunities training programs and support for certifications to help you grow your career
• Give Back Together Participate in group volunteer opportunities and community initiatives that align with our values
• Zoo Membership Unwind outside of work with a 50% reimbursement on your annual zoo membership
• A Place Youll Want to Be Were building a team of great people doing meaningful workand we have fun doing it

Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race color ancestry national origin gender sexual orientation marital status religion age disability gender identity results of genetic testing service in the military or any other legally protected characteristic.