DSP Advocate
DSP Advocate
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Job Description
Abound Health is seeking a DSP Advocate to join our team in a remote capacity within North Carolina. In this role you will report to the Chief Engagement and Experience Officer. As a DSP Advocate you will champion the experience of Direct Support Professionals (DSPs) by providing support guidance education and problem resolution. You will play a key role in improving DSP satisfaction retention and overall experience while upholding Abound Healths mission vision and values.
Key Responsibilities:
- Advocate for DSPs by helping them understand employment benefits resources and support systems.
- Resolve concerns by listening documenting and implementing acceptable resolutions.
- Counsel supervisors and managers to improve DSP satisfaction and address emerging issues.
- Provide training and user support on the OnTarget EHR system.
- Maintain confidentiality and follow Abound Healths policies and procedures.
- Promote a positive respectful atmosphere for DSPs and clients alike.
- Ensure clients dignity privacy and safety by supporting abuse prevention ethical behavior and reporting requirements.
Qualifications:
- Strong interpersonal communication and problem-solving skills.
- Ability to multitask prioritize and remain adaptable in a fast-paced environment.
- Understanding of ISP Implementation task analysis and goal writing.
- Knowledge of Medicaid and third-party billing requirements.
- Commitment to treating all individuals with dignity and respect.
- Experience working in team-based environments with diverse populations.
Education:
High School Diploma (required)
Additional Requirements:
- Must be at least 18 years of age
- Valid drivers license with a safe driving record
- No substantiated findings of abuse and/or neglect
- Successful completion of background checks (Criminal LEIE NC Health Care Registry and Sexual Offender)
Compensation & Benefits:
The target base salary range for this full-time hourly non-exempt position is between $20.00 - $25.00. Base pay is determined by factors such as work location experience job-related skills and relevant education or addition to base pay total compensation may include various other forms of pay. We offer a comprehensive benefits package including competitive health dental and wellness benefits which begin on your 60th day of employment. Additionally our 401(k) plan becomes available after 12 months of employment. For more information about our total rewards package please reach out to your Talent Acquisition Partner.
Equal Employment Opportunity
Abound Health is an equal opportunity employer. Abound Health evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.
#LI-remote
Employment Type
Full Time
