Evening Customer Service Return Agent - DFW Airport
Evening Customer Service Return Agent - DFW Airport
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Job Description
Overview
Enterprise Mobility at the DFW Airport has an exciting opportunity to join our team as a full time Customer Service Return Agent!
This position offers an average of $16.04 / hour (15 per hour plus incentives) and is located at the Dallas Fort Worth Airport at 2424 E 38th St Dallas TX 75261.
We offer:
- Paid time off
- $16.04 / hour
- Consistent 40 hour per week schedule
- Employee discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- Airport clearance not required
The current available schedules are:
- Thursday 10:00am-6:00pm
- Friday 10:00am-6:00pm
- Saturday 10:00am-6:00pm
- Sunday 10:00am-6:00pm
- Monday 10:00am-6:00pm
- Tuesday OFF
- Wednesday OFF
OR
- Thursday 12:00pm-8:00pm
- Friday 12:00pm-8:00pm
- Saturday 12:00pm-8:00pm
- Sunday 12:00pm-8:00pm
- Monday 12:00pm-8:00pm
- Tuesday OFF
- Wednesday OFF
OR
- Thursday 2:00pm-10:00pm
- Friday 2:00pm-10:00pm
- Saturday 2:00pm-10:00pm
- Sunday 2:00pm-10:00pm
- Monday 2:00pm-10:00pm
- Tuesday OFF
- Wednesday OFF
Do you enjoy meeting new people and providing great service in a fast paced environment
The Enterprise National and Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior friendly efficient service during all aspects of the rental car process as it applies to this position.
Enterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.
Responsibilities
- Greet all customers using prescribed appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number date time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Provide information in a professional and courteous manner regarding transportation to the airport terminal.
- Thank customers using the prescribed dialogue.
- Inquire about service satisfaction and document dissatisfaction.
- Check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles which are on system hold for turnback time or mileage recall or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Seek to improve job performance through self-assessment skill development training and goal setting
- Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation must be available to work one the following schedules as part of an operational shift bid including weekends nights and holidays: Thursday-Monday 10:00am-6:00pm Thursday-Monday 12:00pm-8:00pm and Thursday-Monday 2:00pm-10:00pm.
- Must be able to work outside in all weather conditions as well as standing and walking for long periods of time
Required Experience:
Unclear Seniority
Employment Type
Full-Time
