Job Description
Director of Insurance Operations
Job Summary
Looking for a highly skilled and experienced Director of Insurance Operations to oversee and lead the Commercial Lines Personal Lines and Marketing departments.
Compensation Package
- Salary Range: $120000 - $150000
- Performance-Based Bonuses
- Comprehensive Benefits Package
Responsibilities
- Oversee daily operations across policy administration claims processing underwriting support and customer service.
- Develop and implement strategies to improve efficiency and effectiveness within the insurance division.
- Establish and monitor key performance indicators to drive operational excellence.
- Collaborate with executive leadership to develop and execute long-term business strategies.
- Identify opportunities for growth innovation and process improvements.
- Lead initiatives to streamline workflows reduce costs and enhance service delivery.
- Lead mentor and develop operational teams to achieve business objectives.
- Foster a culture of accountability collaboration and continuous improvement.
- Manage staffing performance evaluations and professional development initiatives.
- Ensure compliance with all relevant insurance regulations industry standards and internal policies.
- Implement and maintain effective risk management practices and internal controls.
- Collaborate with legal and compliance teams to address regulatory changes and audits.
- Partner with underwriting claims finance IT and other departments to drive cross-functional initiatives.
- Build and maintain relationships with external partners including brokers reinsurers and regulatory bodies.
- Communicate operational insights and performance metrics to executive leadership.
- Leverage technology to enhance operational capabilities and data-driven decision-making.
- Identify and implement system improvements and automation solutions.
- Ensure effective use of insurance platforms and data analytics tools.
Qualifications/Requirements
- Bachelors degree in Business Administration Finance Insurance or a related field (Masters degree preferred).
- 810 years of experience in insurance operations with at least 5 years in a leadership role.
- In-depth knowledge of insurance products processes regulations and industry trends.
- Proven track record of leading large teams and driving operational success.
- Strong analytical problem-solving and decision-making skills.
- Excellent communication interpersonal and stakeholder management abilities.
- Proficiency in agency management systems (Epic preferred) and data analytics.
Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.
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Required Experience:
Director