Stakeholder Relations Manager

Member Advocacy

Ensure REALTORS interests and concerns are acted on by:

Leading the development and implementation of advocacy strategies

Building alliances and relationships with politicians civil servants stakeholders members of the media and organizations with common interests

Booking meetings arranging interviews and preparing NSAR representatives for the meetings/interviews

Craft policy positions and recommendations to advocate to the various levels of government by conducting research monitoring media trends identifying and anticipating changes in legislation and responding appropriately

Working with the CEO ensure advocacy events are held by planning and implementing the plans

Enhance engagement on advocacy issues by providing communications expertise to the Boards committees preparing reports briefing notes key messages web content social media content media releases and other communications products for internal and external audiences

Ensure advocacy content is in social media by contributing/creating content responding to inquiries and administering the private member groups social media pages

Committee Support

Provide support for the coordination of Political Action Committee Days (PAC) by working with NSARs PAC and the CEO and liaising with Canadian Real Estate Association (CREA)

Provide administrative support for Government Relations Committee (PAC and Provincial/Municipal Affairs Committee (PMAC)) by preparing research agendas minutes and materials attending meetings contributing to their strategic plan and implementing the advocacy strategic objectives.

Board Management

Ensure the Board of Directors and Membership are kept informed of government relations (GR) developments by:

Attending meetings and responding to requests for information

Writing articles for NSAR communication vehicles

Member Education

Ensure effective member education by:

Providing monthly presentations to new members brokerages and the Board

Creating content and webinars

Other

Ensure crisis communication is effective by contributing as a member of the Communications team

Perform other related duties as assigned

Behavioural Competencies

Core Competencies

Achievement Motivation: Is energetic and committed to meeting goals and targets set even when tasks are repetitive; actively reviews schedules and plans to avoid unnecessary over runs; wants to do things well and consistently delivers to best of own ability; willing to respond to reasonable requests to do tasks that go beyond normal scope of job.

Analytical thinking/Problem Solving: Takes a proactive approach to anticipating preventing and solving problems by collaboratively analyzing and prioritizing situations to identify and solve problems; implements sustainable solutions that increase efficiency and improve quality by develops/constructs plans making clear transparent timely decisions that align with organizational goals.

Attention to Detail: Accomplishes a task through concern for all the areas involved no matter how small. Proofreads documents to ensure correct grammar spelling and formatting. Monitors and checks work or information and plans and organizes time and resources efficiently.

Business Orientation: Consistently delivers required business results; sets and achieves achievable yet aggressive goals; consistently complies with quality standards and meets deadlines; maintains focus on the organizations goals in keeping with fiduciary and financial responsibilities and integrity.

Client/Member Service: Is dedicated to meeting the expectations and requirements of clients/members in a manner that provides satisfaction for the client/member and fosters loyalty. Is respectful of others helping or serving them to meet their needs by discovering those needs and figuring out how to best meet them.

Respectful: Effectively promotes a respectful equitable work environment in which each person is accepted and has the opportunity to grow and develop; demonstrates behaviors that include fairness respect inclusiveness empathy integrity and ethical conduct; actively works to identify and mitigate own biases; displays appreciation for and recognizes the value of input and contributions informed by diverse backgrounds and experiences; recognizes peoples diverse needs and perspectives (e.g. language differences cultural differences disabilities and personal family circumstances); monitors the work environment to identify barriers to equity and a sense of belonging and takes appropriate action; holds self and others accountable for making principled decisions; respects the confidential nature of the work.

Job-Specific Behavioural Competencies

Commitment to Learning: Demonstrates a commitment to learning by proactively seeking opportunities to develop new capabilities skills and knowledge; acquires the skills needed to continually enhance his/her contribution to the organization and to his/her respective profession.

Commitment to Reflective Practice: Has capacity to regularly take a conscious look at emotions experiences actions and responses and using that information to add to his or her existing personal and professional knowledge base as it is an important way to bring together theory and practice.

Communication: Able to write in a variety of communication settings and styles; can get messages across that instigates appropriate actions; orally communicates positively in a variety of formal and informal settings; actively listens.

Creativity and Innovation: Questions whether the current approach is still the best approach; strives to come up with different ideas to make improvements; looks at best practices from other organizations and determining what could be transferred; focuses on the value of finding new ideas and acting on them.

Decision Making: Uses principles values and sound business sense to make decisions in situations with a multiplicity of interrelated factors for which there is incomplete and contradictory information involving the right people in the decision-making process balancing competing priorities in reaching decisions.

Flexibility: Is open to change and new information; adapts behavior and work methods in response to new information changing conditions or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution proactively seeking opportunities to develop new capabilities skills and knowledge.

Gratitude: Identifying and appreciating the goodness and hope in what is and what will be.

Initiative: Identifies what needs to be done and confidently takes action to achieve standard of excellence beyond job expectations.

Risk Management: Plans for and manages risk. Communicates the impact of identified risks and recommends corrective action. Develops solutions to mitigate risk and maximize value. Evaluates controls to help mitigate negative outcomes through prevention or detection and correction. Quantifies and assigns probabilities to risks and opportunities (level and likelihood). Ensures ongoing compliance with regulatory requirements. Focuses on clients and other stakeholders in the planning stages. Effectively manages the necessary structure and internal and external resources required to achieve the plan. Conducts periodic review of activities to ensure work in compliance with risk objectives.

Teamwork and Cooperation: Works cooperatively with a positive attitude with others to achieve common goals. Willingly co-operates; is friendly and cooperative. Keeps other team members up to date. Addresses conflicts or issues within the team in a positive and open manner.

Contacts and Purpose of the Interaction

Internal Co-workers:

All staff members to gather and provide information and participate in some decisions

Internal Members and Brokers:

All members Brokers and/or members of the Board of Directors and committee members to receive and provide information

External:

NSARs stakeholders that include media Canadian Real Estate Association (CREA) other Canadian Boards and Associations real estate lawyers appraisers Invest Nova Scotia various Chamber of Commerce developers/builders as well as the members of the public and community groups - to provide formal presentations and share and receive information

Working Conditions and Physical Demands

70 hours biweekly Monday to Friday occasionally early morning evening and/or weekends required very frequently in the fall of the year.

Moderate amount of travel (from locally to internationally) to attend and present at meetings and conferences.

Assigned a company cell phone.

A Physical Environment

Typically located in a comfortable office environment.

Moderate amount of time spent travelling and participating in meetings and providing formal presentations.

B Physical Effort

Physical demands are those associated with being in a normal office environment and using typical office equipment and may include sitting standing walking stooping bending climbing.

Ability to carry 15 kg over short distances unaided.

Physical demands also include those associated with car and air travel and setting up and breaking down trade show booths lifting and carrying material in and out of vehicles.

C Sensory Attention

Frequent reviewing of hard and electronic copies of type-written reports and research materials requiring diligence and close attention to interpret effectively.

Acute listening good written and presentation skills.

D Mental Pressures

Considerable priorities to balance in any given day.

Competing deadlines and frequent changes to priorities are significant. There is a continuous requirement to manage opposing perspectives from a variety of sectors of society.

There is a need to manage and resolve stressful situations in a calm manner and to monitor and manage conflict on social media feeds in a constructive way.

All outcomes are highly visible.

Education

Undergraduate degree in Public Relations or Communication from a recognized educational institution or an equivalent combination of education and experience

Diploma or certificate in Advocacy/Public Engagement from a recognized educational institution or an equivalent combination of education and experience

Diploma or degree in Political Science or Public Administration from a recognized educational institution or an equivalent combination of education and experience

Experience

2 years of experience in an advocacy role

Intermediate level of proficiency in Microsoft 365 software and video/photo software editing

Basic level of proficiency in video/photo software editing

Basic proficiency in graphic creation tools such as Canva and Adobe Suite

Intermediate level of proficiency in public speaking

Certification from a professional association such as: International Association of Business Communicators and/or Canadian Public Relations Society

Eligible for membership in the Public Affairs Association of Canada

Valid NS Drivers Licence or the ability to obtain one and access to a reliable vehicle

The Nova Scotia Association of REALTORS (NSAR) is the Association for REALTORS in Nova Scotia representing over 2000 members who subscribe to a high standard of service and a strict code of ethics. We act as one voice for real estate in Nova Scotia and serve our members through a wide variety of education programs training advocacy and administration of the MLS System in Nova Scotia.