Customer Support Representative
Customer Support Representative
Posted on :
31-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Yearly Salary
$ 60403 - 85446
Vacancy
1 Vacancy
Posted on :
31-07-2025
Job Description
Please go to for details of this position and to apply.
Background Summary:The Customer Contact Center is the Housing Authoritys newly developed customer communication and information center. The goal is to provide a positive customer support experience for our clients. The Customer Support Representatives (CSR) will answer all inquiries and give applicable referrals when necessary. Success will be met as a team by well-trained CSR to enhance skill sets with the support of management. The CSR will be empowered and trained with the necessary program and business systems knowledge to use good judgement to engage our clientele and resolve issues.The ideal candidate enjoys interacting with our clientele through the telephone (high volume) e-mail and/or in person and likes helping people. Professional and personal satisfaction is gained in knowing that our Clients Residents and Owners received the very best assistance. You are energetic polite professional good listener patient and provide accurate and prompt service. Willing to go the extra mile to address concerns resolve issues and build trust to meet customer service satisfaction and expectations with empathy. Have a good tone of voice and care on how information is delivered to assist our clientele. Leave behind preconceived notions about customer service delivery and seeing a new perspective from the customers view.
Characteristics of the class: Positions allocable to this classification work under general supervision to provide front line support to clients and members of the public by providing helpful information answering questions and responding to concerns. Incumbents must have considerable knowledge and understanding of HUD guidelines and Authority Manuals pertaining to the administration of housing programs.- Provide front-line support to clients and members of the public who contact the Authority by phone email in person (if feasible and as needed) or alternative communication methods*.
- Responsible for answering and responding to large volume of inbound and outbound* calls on a daily basis.
- Follow communication scripts to the extent provided by management when handling different topics.
- Identify and address clients needs by explaining procedures and answering questions researching pending issues(s) and providing solutions and/or alternatives based upon the data in the system.
- Inform and apply Housing Authority policies and procedures.
- Navigate view and update records in all Housing Authority systems including Yardi Elite and OnBase.
- Identify and refer issues to supervisors or back-office staff as needed.
- Update and maintain detailed records of all conversations in a comprehensible manner.
- Provides excellent customer service by adhering to standards and guidelines.
- Meet qualitative and quantitative targets.
- Performs other essential job-related duties as required.
Minimum Requirements
High school diploma or equivalent and two (2) years of increasingly responsible experience providing customer service support to low-income people in fields such as public housing social welfare public health employment service counseling vocational guidance or a related field; an associates of arts degree from an accredited college may substitute for one year of experience.
Desired Qualifications- Proficient in relevant computer applications
- Experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening verbal and written communication skills
- Ability to handle stressful situation appropriately
- EXAMINATION
Applications will be reviewed for relevant experience education and training. Applications must be detailed and complete for proper evaluation. Resumes may be included but may not be submitted in lieu of application content. Only the MOST QUALIFIED APPLICANTS will be invited to the testing process which may include any combination of oral written and/or performance examination. Applicants must pass each phase of the testing process with a rate of 70% or higher to be placed on the Certified List. Generation of a Certified List does not mean that there are any vacant and available positions at this time. The Certified List will be available for not less than 12 consecutive calendar months.
THE WRITTEN EXAMINATION FOR THIS POSITION WILL OCCUR ON Wednesday August 20 2025. If you are invited to the examination process you will receive an email from NO LATER THAN Wednesday August 13 2025. This will be your only notice. There will be no changes to the date(s) of the examination.
REFERRAL PROCESS
Only applicants who have been placed on the certified eligibility list will be considered for job openings. Placement on the eligibility list is neither a guarantee of employment nor is it an implied promise of work. All applicants referred from an eligibility list for selection interview(s) will be considered for the position; however only the best-qualified applicant(s) may be selected.
Candidates will start at STEP ONE of an eight step salary rangeunless there are special exceptions in accordance with the Personnel Rules.
DISABILITY ACCOMMODATION
If you require special testing accommodations due to a physical mental or learning disability please call . Special testing accommodations may be arranged if verification of the disability is provided by a physician rehabilitation counselor or other authority.
Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.
We are an Equal Opportunity/Affirmative Action Employer.
As a condition of new and continued employment employees in this classification must participate in mandatory direct deposit of payroll.
Pursuant to the Housing Authority of the City of Los Angeles Conflict of Interest Policy new and existing employees are required to refrain from participating in activities employment or enterprises which are in conflict with public interest and/or with his or her duties as an employee of the Authority. A copy of the Conflict of Interest Policy may be obtained by visiting our website at:
call NeoGov Toll-Free Applicant Support telephone line if you forget your password have application login problems or get an error message during the application process.
Required Experience:
Unclear Seniority
Employment Type
Unclear
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
