Role:VP - CX Engagement Delivery Leader (Dialogflow CX VertexAI LLM CX tech CCaaS)
Experience:16years
Location:NCR/Bangalore
Work Mode:Hybrid
Technical Skills
- Strong technical background with a solid understanding of conversational AI technologies machine learning natural language processing and software development methodologies.
- Proven experience in delivering Google CCAI Dialogflow solutions.
- Strong background in Natural Language Processing (NLP) deep learning Large Language Models (LLMs) Retrieval-Augmented Generation (RAG).
- Experience with deep learning frameworks like PyTorch or TensorFlow.
- Experience with cloud platforms (AWS Azure GCP) for deploying AI models.
- Strong understanding of neural networks transformers and reinforcement learning.
- Familiarity with software development best practices version control (e.g. Git) and agile methodologies.
- Experience with CI/CD pipelines and DevOps practices.
- Excellent software development skills to drive the development and deployment of cutting-edge AI solutions
Leadership Skills
- Demonstrated leadership and team management skills with the ability to inspire guide and develop a diverse team of professionals.
- Excellent client-facing skills including effective communication relationship-building and negotiation abilities.
- Excellent problem-solving skills and the ability to think critically and creatively.
- Strong communication skills and the ability to work effectively in a team environment.
- Leadership qualities with a proactive and collaborative approach.
- BE/BTech/MCA/Ph.D. from tier I/II institute in CS or related field
Required Experience:
Chief