Part-Time Customer Care Advocate
Part-Time Customer Care Advocate
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1 Vacancy
Job Description
About Gusto
Gusto is a modern online people platform that helps small businesses take care of their teams. On top of full-service payroll Gusto offers health insurance 401(k)s expert HR and team management tools. Today Gusto offices in Denver San Francisco and New York serve more than 400000 businesses nationwide.
Our mission is to create a world where work empowers a better life and it starts right here at Gusto. Thats why were committed to building a collaborative and inclusive workplace both physically and virtually. Learn more about our Total Rewards philosophy.
About the Role
The Customer Care Advocate is responsible for providing exceptional customer service and support to Gustos customers. This involves guiding customers through Gustos products resolving inquiries and providing support across various this role youll act as a customer advocate to influence internal product decisions and improve the overall customer experience.
This is a part-time seasonal role with a tentative duration of six months from the start date. While there may be potential for this role to evolve into a long-term full-time opportunity continued employment is not guaranteed beyond the specified end date. This position is not eligible for Gusto benefits or perks beyond paid company holidays.
Heres what youll do day-to-day
- Provide exceptional customer service by interacting with customers to resolve inquiries via various channels (email chat phone)
- Guide customers through Gustos products and services providing accurate and timely information
- Resolve customer issues and address their concerns in a timely and efficient manner
- Maintain up-to-date knowledge of Gustos products and services
- Collaborate with team members and other departments to improve processes and resolve customer issues
- Act as a customer advocate to influence internal product decisions and improve the overall customer experience
- Demonstrate strong problem-solving and communication skills
- Adapt to a fast-paced environment and manage time effectively
Schedule & training:
The anticipated schedule upon employment is MondayFriday from 10:00 AM to 2:30 PM in your local time zone and a secure reliable and consistent internet connection is required.
There will be an onsite training requirement for Denver applicants from September 3rd - November 3rd for this role before moving to a hybrid Chicago applicants the role and the training period (Sept. 3rd - Nov. 3rd) will be fully remote. Ongoingtraining during employment in this role could be held in an onsite local location and we encourage applicants to be prepared for this as an expectation.
Heres what were looking for:
- Customer-facing experience in a support role (e.g. contact center customer service) is required with a preference for experience in payroll benefits HR or a related industry including managing payroll processes tax compliance COBRA benefits administration and other relevant regulations
- Experience in handling escalated customer situations is a plus
- Proficiency leveraging GSuite CRM systems such as Salesforce communication tools and other relevant support technologies.
- Ability to navigate multiple digital systems and utilize customer data to inform decisions.
- Ability to learn and adapt to new technologies quickly
- Passion for providing excellent customer service
- Strong written and verbal communication skills.
- Excellent problem-solving and analytical skills.
- Team player with a collaborative mindset
- Ability to handle stress and remain calm under pressure
- Reliable and ethical with a strong sense of ownership
Our cash compensation amount for this role is $20.51/hr - $23.08/hr in Denver & Chicago. Final offer amounts are determined by multiple factors including candidate location experience and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject toGustos Applicant Privacy Notice.
Employment Type
Part-Time
