Client Representative, On-line Reporting and Billing Expertise Agent
Client Representative, On-line Reporting and Billing Expertise Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Req Id:424854
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
On the Bell Business Markets team youll be a vital part of making innovation happen for enterprise-scale customers. Youll deliver advanced solutions in areas such as IoT Mobility/5G Cloud Cyber Security Voice Collaboration & Contact Centre and Internet & Private Networks.
At Bell your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Name and description of the hiring department
The Bell Business Markets Billing Team is focusing on providing an exceptional customer experience at every touch-point for service delivery and support to our Business market customers.
The billing client representative is responsible to work the dispute files until complete resolution. The representative must coordinate and work in collaboration with the various internal and external teams to ensure adequate and fast resolution of dispute files.
Job Duties / Accountabilities
- Responsible for opening treating and resolving disputes for different types of services (IS Professional Services Broadband Voice Data)
- Analyze billing customer contracts to determine if errors occurred
- Contact and assist customers with billing issues until fully resolved
- Responsible for involving the various internal teams in order to determine the actions to be taken to resolve the dispute
- Coordinate and lead conference calls with internal and external teams
- Assure that follow-ups on disputes within tight deadlines
- Responsible for escalating disputes when required
- Document the disputes in a clear and concise manner
- Identify root causes of the errors and escalate them to Billing Manager to address them with respective teams to reduce disputes and credits
- Work in collaboration with the billing manager
Essential Qualifications / Competencies
- Excellent ability to work in a team and in collaboration with different departments
- Excellent leadership and good ability to take decision
- Ability to perform multiple tasks simultaneously with changing priorities and tight deadlines
- Ability to independently resolve errors in processes and achieve efficiency gains
- Excellent knowledge in billing and/or reconciliations
- Excellent sense of organization and analysis
- Attention to detail
- Exceptional time management skills
- Resourcefulness autonomy reliability and professionalism
- Good judgment
- Enthusiasm and positive attitude
- Problems solving
- Ability to adapt to changes
- Strong work ethic/discipline and integrity
- Ability to manage stress and deal with ambiguity
- Excellent verbal and written communication skills
- Excellent customer service skills
- Knowledge of English and French required;
- Maintaining professional relationships with French & English speaking stakeholders across Canada is critical to this position
- Knowledge of Microsoft 365 (ex. Outlook Teams One Note) - Basic level
- MS Excel - Intermediate level
Preferred Qualifications / Competencies
- Knowledge of different billing platform & applications (BCRIS ARICS NM1 NIBS SAP SINGLE VIEW REVCHAIN SAREPQ BCT IRDC EOM ON DEMAND SMARTPATH etc.)
- Good knowledge of Bell products and services for business customers
Working Conditions
- Monday to Friday; normal business hours
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status:Temporary - Part time
Job Location: Canada : Ontario : Mississauga
Canada : Quebec : Verdun
Work Arrangement: Remote
Application Deadline: 08/05/2025
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Mississauga
Bellone of Canadas Top 100 Employers.
Required Experience:
Unclear Seniority
Employment Type
Full Time
