Bilingual Everyday Banking Advisor Overnight - Advice Centre

What is the opportunity

You are an Overnight Banking Advisor RBC ambassador and an exceptional customer service representative. You champion the RBC brand and provide support to our clients as they will interact with us in very different ways whether it is by phone email chat video social media or mobile. This is a full time and shift oriented role that provides the flexibility and opportunity to work from home and/or centre. Our centres and hubs are in Moncton Montreal Mississauga Winnipeg Vancouver Halifax Quebec City and Calgary. With a passion to deliver exceptional customer service and provide solutions for clients needs you can build a long-term career in our Advice Centres.

What will you do

• Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience making every client interaction an exceptional one
• Focus on helping clients when they need us most by responding empathetically to a variety of questions assisting with a myriad of banking solutions and resolving client concerns at first point of contact
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines processes and controls to protect client and shareholder interests
• Educate and assist clients with using RBC digital capabilities

What do you need to succeed

Must-have

• Ability to work independently proven time management organizational and problem-solving skills.
• Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone video etc.) using a friendly positive and professional tone
• Proven ability in building rapport and maintain client relationships preferably in the financial or service industry while working independently and as part of a team
• Desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns
• Digital literacy across a broad range of devices (i.e. smartphones tablets laptops etc.) with above average keyboarding skills internet and computer navigation
• Bilingualism (English and French) required as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Personal flexibility to work various shifts that meet our clients needs Monday to Sunday 10:00 PM to 8:00 AM.

Nice-to-have

• Past experience in a customer service role where you provided a variety of needs based solutions
• Experience working in a team and metrics-based performance environment
• Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation and stock where applicable
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic collaborative progressive and high-performing team

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e. private and quiet space Internet connectivity etc.) Details to be discussed with Hiring Manager.

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Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.