Director Of Coordination
Director Of Coordination
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Director of Coordination
Full-Time On-Site Boro Park Brooklyn
110-120K
We are seeking a dynamic emotionally intelligent Director of Coordination to lead and mentor a high-performing multilingual team responsible for caregiver scheduling communication service coverage and incident resolution. This is a hands-on leadership role that requires strategic thinking strong management skills and a passion for guiding teams to excellence.
Youll be at the heart of our coordination departmentdriving operational efficiency ensuring quality service delivery and fostering a culture of accountability and collaboration that directly impacts caregiver success and client satisfaction.
Key Responsibilities:
Lead support and inspire a team of coordinators overseeing caregiver scheduling daily service delivery and client communication.
Ensure full shift coverage including proactive management of last-minute or emergency staffing changes.
Develop and enforce workflows for accurate and timely caregiver-patient matching.
Monitor and uphold service quality in alignment with DOH regulations and agency standards.
Oversee payroll preparation and documentation accuracy while maximizing billable hours.
Implement systems for efficient communication documentation and visit confirmation tracking.
Resolve incidents grievances and service disruptions with a calm solution-oriented approach.
Serve as a visible leaderaccessible to staff and capable of making sound decisions under pressure.
Collaborate cross-functionally with HR compliance and QA teams to improve internal processes and ensure audit readiness.
Required Qualifications:
Home care coordination experience required with solid knowledge of LHCSA regulations and Medicaid eligibility/ineligibility.
Minimum 3 years leadership experience ideally managing a multicultural team in a high-volume fast-paced environment.
Demonstrated ability to mentor and coach staff hold team members accountable and have direct but empathetic conversations.
Proven success in caregiver scheduling incident handling and service continuity.
Tech-savvy and highly organized; comfortable using Microsoft Office spreadsheets coordination platforms and ticketing tools.
Strong interpersonal written and verbal communication skills.
Experience with service documentation incident reporting audits compliance and plan of correction development.
Ability to analyze operational reports (missed visits overtime coverage gaps) and take effective timely action.
Committed to full-time on-site work with after-hours availability for urgent matters.
High emotional intelligence cultural sensitivity and a proactive can-do attitude.
Preferred Qualifications:
Experience with waiver programs start-ups or contract/service expansions.
Spanish and/or Yiddish fluency strongly preferred.
Skilled in Excel Smartsheet or similar tools.
Experience in recruitment caregiver engagement and retention strategies.
Background in developing or leading QA training programs or internal audits.
Comfortable working with diverse client populations and developing culturally responsive workflows.
Has created or contributed to SOPs policy manuals coordinator handbooks or training materials.
Email resume to:
Required Experience:
Director
Employment Type
Full Time
