Product Owner Analyst

The success of the FAMLI program mission depends on a well-designed reliable and accurate system for facilitating user registrations ID verification user management ingesting and calculating wages facilitating premium payments and benefit payouts to those participating in the FAMLI program and seeking financial security. Product Owners/Analyst IIIs play a critical role in achieving goals and objectives as set forth by the Innovation & Technology Leadership Team.

Serves as subject matter expert on My FAMLIEmployer Registration Wages Payments (RWP) value streams including applicable policies and rules operations areas and processes and industry standards and customer expectations. Manages backlogs (priorities) including sprints sprint cycles and stories. Acts as go-to team member and is delegated additional assignments by supervisor.

Primary responsibility is to serve as product owner and maintain groom and prioritize backlogs for assigned value streams; responsible for final outcomes. Act as the primary voice of the customers for all aspects of RWP. Analyze considerable amounts of data from various internal and external stakeholders. Recommend modifications to the various systems that manage the corresponding functionalities based on your findings as well as potential technological advancements. Collaboratewith cross-functional teams; develop consensus during sprints and sprint cycles.

Act as point of contact with development teams for systems incidents and assume ownership for solutions and communicating critical information related to these issues. Create and update operational products not limited to but including roadmaps workflows updates to structures and systems; maintain log of work to be completed.

Manage day-to-day working relationships and daily activities with all vendors including Five9 (IVR system/call center) Hyland/Onbase (document management) Vendors for premiums system and future vendors hired to provide product and/or technical support. Monitor vendor performance; hold vendors accountable to performance standards as stipulated in SLA. Negotiate delivery plans with vendor development to ensure business needs are met effectively. Maintain a cooperative positive and highly effective partnership with all vendors.

Assume administrative duties and participate in requirement design development testing deployment and maintenance phases of the product development lifecycle. Collaborate with engineering teams to automate workflows processes and tools to improve product quality and efficiency standards

OR

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years as professional experience in a role demonstrating strong technical quantitative and analytical skills experience with reviewing user stories and Acceptance Testing experience planning creating working with and analyzing unstructured data high degree of organization individual initiative and personal accountability excellent communication skills to drive collaboration and alignment with stakeholders

• Experience working on building large scale mission critical digital systems

• Have background in insurance or leave management systems

• Have experience working with customers and gathering analyzing potential for value add to the products

• Experience as a product owner

• Performing duties similar to those assigned to the position as a classified State of Colorado employee.

Required Competencies

• Technical Skills/Technical Systems:Possess specialized knowledge and expertise required to perform specific tasks and use specific tools and programs in real world situations. Possess diverse technical and ability to implement deliverables and on-going operations. Understands the impact of technological changes in the organization.

• Analytical/Critical Thinking:Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of user/usage problems and create alternative solutions that resolve the problems in the best interest of the business.

• Judgment and Decision Making:A capacity to work in ambiguous circumstances and make ones own decisions based on the relative costs and benefits of potential actions. Must be comfortable making quick decisions and course correct developmental outputs to ensure optimal market fit of the deliverables. Must be able to push back on ideas or pressures from stakeholders that do not fit in with the value stream objectives

• Agile Methodologies:Familiarity with agile methodologies and practical experience in an agile setting

• Collaboration:Ability to work effectively and build coalitions with key stakeholders speak and write authoritatively and compellingly resolve communication problems and negotiate and manage competing interests. Ability to work well with constituents regardless of position and authority contribute to governing boards and committees and adhere to clear lines of responsibility and accountability. A readiness to forge connections with external stakeholders and take the initiative in leading efforts to address significant problems that might escalate by significant stakeholders.

• Communication:Ability to communicate effectively orally and in written form with colleagues in different units vendors and internal/external stakeholders to ensure they are informed and engaged as projects move forward.

• Complex Problem Solving:Identify complex problems and review related information to develop and evaluate options consider alternative solutions distinguish between relevant and irrelevant information and use sound reasoning to arrive at decisions. Approach work with a solutions orientation. Manage competing interests of stakeholders.

• Driving Results:Ability to meet organizational goals and customer expectations. Ability to work and perform while operating within strict time constraints and competing priorities.

• Integrity:Consistently applies organizational policies and adheres to personal and organizational values. Possess and demonstrate strong principles and values. Follow through on personal commitment; is fair and impartial. Assures that effective policies and procedures are developed to maintain the integrity of the organization.

• Emotional Intelligence:Consider and respond appropriately to the needs and feelings of others. Recognizes and manages ones own emotions. Demonstrate self-esteem and efficacy with regard to both technical and personal responsibilities; present optimistic attitude.

• Continuous Learning & Continuous Improvement: Inquisitiveness; demonstrate eagerness to learn. Make an effort to keep abreast of new knowledge and technology in subject matter area(s). Takes responsibility for acquiring new information looking at old information in new ways and finding ways to use new and old information creatively. Adapts and persists with goals; adopt flexibility in learning situations.

• Interpersonal Skills:Behaviors and tactics a person uses to interact with others and to build effective personal and professional relationships as well as communicate and work with others effectively.

• Must be a Colorado resident at time of application.
• You must pass a thorough background check prior to employment which will include the E-Verify process.
  

Appeal Rights: (Updated)

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process you may file a written appeal with the State Personnel Director.

Comparative Analysis Process

After minimum qualification screening the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education experience minimum qualifications and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.

Supplemental Questions

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling grammar and clarity of your writing) as well as the content of your answer.

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES

The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do including hiring employment and advancement opportunities.

The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA Coordinator Sean Montoya at .Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort please call .

While a salary range is posted for this position an eventual salary offer is determined by a comprehensive salary analysis which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.