T029 - VoiDat Comm. Eng
T029 - VoiDat Comm. Eng
Posted on :
30-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
30-07-2025
Job Description
We are looking for VoiDat Comm. Eng (Min 1-5yrs Exp) HYBRID (Webcam interviews)
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 1
Length: 14 Months (annual extensions)
Location: Washington DC 20004
Immediate interviews Webcam interviews ONLY
VoiDat Comm. Eng
**Hybrid role: only submit candidates local to the DMV**
**Hybrid role: only submit candidates local to the DMV**
responsible for providing support to internal and remote users by installing configuring and upgrading telecommunication products including Avaya CISCO Aspect Unified Communication Webex AudioVideo conferencing VoiP SIP analog lines eFax and mobile devices.
Duties and Responsibilities
- Serve as the first point of contact for customers seeking Telecom related technical assistance over the phone or email
- Monitoring and maintaining of Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor using remedy Portal ticketing system.
- Work with Telecommunications Partner (Aspect) on upgrades and patch management of voice products.
- Managing Helpdesk Tickets of Telecom related issues using Zendesk.
- Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner
- Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure.
- Maintain Voice network cabling closets and cable location inventory.
- Perform technology refreshes mobile devices iOS update in accordance with AirWatch policy
- Ability to document work activities into meaningful incidents or tasks in the Zendesk system.
- Performs all duties in accordance with policies and procedures
- Maintain inventories of all Telecom assets using the FCMS inventory and Verizon Portal to secure assets
- Participate in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
- Participate in meetings as required and directed to insure clear communication within IT Operations.
- Install and move assets as required according to IT Operation processes.
Responsibilities:
- Provides technical direction and engineering knowledge for communications activities including planning designing developing testing installing and maintaining large communications networks.
- Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.
- Develops operates and maintains voice wireless video and data communications systems.
- Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.
Education: Bachelors degree in IT or related field or equivalent experience
Qualifications:
1.1-5 years of experience developing operating and maintaining voice wireless video and data comm. Systems
2.1-5 years of experience providing direction for communications activities related to large comm. networks
daily telecom related issues in the areas of desk phones call center applications mobile devices and data voice ports
experience with telecom system PBXACDUIP
experience in asset management in the areas of hardware and software
technical understanding of network telecommunications and mobile devices
experience with Call Center Environment
Candidates must have ALL the Required skills in order to be considered for the position. Desired or Highly Desired skills are a PLUS but may NOT be required
Skill Matrix
Experience with Business workflow processes
Required / Desired
Amount
of Experience
1-5 years of experience developing operating and maintaining voice wireless video and data comm. Systems
Required
0
1-5 years of experience providing direction for communications activities related to large comm. networks
Required
0
Troubleshoot daily telecom related issues in the areas of desk phones call center applications mobile devices and data voice ports
Required
0
Proven experience with telecom system PBXACDUIP
Required
0
Proven experience with Call Center Environment
Required
0
Bachelors degree in IT or related field or equivalent experience
Required
0
Employment Type
Full-time
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