Control Tower Specialist
Control Tower Specialist
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Job Description
Opportunities delivered
Looking for an opportunity to learn and grow within Purolator This is your opportunity to help us deliver on our customers promises.
Description
The Control Tower Specialist acts as operational lead that is responsible for evaluating and stabilizing all discrepancies within the network. The role is responsible for long and short range planning analyzing and resolving network issues and assisting the overall network operations.
Responsibilities
- Track and maintain various network inputs and outputs
- Communicate relevant information to various internal and external stakeholders
- Manage mechanical issues with third party vendor facilitate recovery plan with external vendors and local operations
- Create and support incidents by Case Management
- Coordinate the movements of internal/external assets
- Mediate and resolve any disputes between local operations and outside carriers
- Liaise with Network Planning to execute network activities
- Build reports and based on data collection
- Coach operations on tool use tactics and best practices to be leveraged in order to benefit the customer experience
- Analyze Operational and client-specific data to identify areas of opportunity for improved customer experience
Education
College degree in field such as transportation or logistics studies
Experience
- Six Sigma Green Belt
- 5 years or more experience in a similar role in the transportation or logistics industry
- 4 years experience in Transportation Network
- 4 years experience building strong working relationships with Operations team members at all levels across
- the country
- 4 years experience in Transportation Network gained either through a control room operation or network security.
- 4 years experience with data preparation diagnostics trending and written/ verbal communication
Skills
POSTING DETAILS
Location: 576 - NHO
Working Conditions: Office Environment
Posting Number: 66786
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process we will work with you to meet your needs.
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values go to .
At Purolator every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live work and play.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
