Service Delivery Center - ServiceNow - Risk Transformation - Analyst

Technology Consulting Non-Financial Services Consultant ServiceNow

EY is the only professional services firm with a separate business unit (FSO) dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. If you are passionate about rallying together to solve the most complex challenges in the financial services industry join our dynamic FSO team!

Youll get to work on cutting-edge disruptive technologies and assist with building and implementing new technology solutions and products to address challenges faced by the banking industry.

The team

Our Risk Technology Solution Delivery practice helps clients modernize systems processes and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing competitive environment. The team leverages eGRC platforms Microservices Cloud API Management and open-source technologies to enable end-to-end automation with safe and sound architecture at optimum cost.

The Risk Technology Solution Delivery team is changing how clients interact with their customers employees and partners. We are modernizing their applications creating new ones and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story.

What we look for

We seek highly motivated ServiceNow consultants to successfully deliver ServiceNow solutions and services in a client consulting environment with a dedicated team of industry-experienced resources.

Your key responsibilities

The ServiceNow consultant will be responsible for active participation in Agile development methodologies including sprint planning daily stand-ups and retrospective meetings. Key responsibilities include designing and developing robust applications workflows forms and reports across core ServiceNow modules like ITSM IRM SPM and CMDB ensuring alignment with business requirements and seamless integration with other systems. This role also involves providing technical guidance to junior developers and end-users actively participating in all stages of the development process and staying abreast of the latest ServiceNow technologies best practices and industry trends. Furthermore the role encompasses advising customers on optimizing business processes through ServiceNow conducting rigorous testing of ServiceNow configurations addressing issues and ensuring solutions meet desired outcomes. This includes troubleshooting and resolving technical issues related to ServiceNow implementations and collaborating effectively with support teams to provide timely resolution to incidents and problems.

Skills and attributes for success

• Assist Engagement Lead in workshops to gather agile user stories/epics/features using ServiceNow Agile or client-preferred Agile software.
• Direct customers on best practices across ServiceNow products and platforms.
• Develop Offerings Solutions and Designs for ServiceNow product implementations.
• Development of client-specific reporting needs including Performance Analytics.
• Interface with ServiceNow technical product teams as needed.
• Prepare all client-facing and internal deliverables that are technology-related.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Be the Subject Matter Expert on the delivery of ServiceNow solutions.
• Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
• Collaborate and contribute to creating deploying and maintaining Technical Best Practices and Standards.
• Ensuring technical deliverables are complete consistent high quality on time and deliver valued outcomes.
• Willingness to travel a minimum of 30%.

To qualify for the role you must have

• A bachelors degree from an accredited college or university is in Certified ServiceNow Administrator (CSA) Certified Implementation Specialist (CIS-Risk and Compliance and CIS-TPRM) and Application Developer (CAD).
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs.
• 2 years of experience as a ServiceNow Developer.
• 1 or more years of experience in administration of a ServiceNow instance including the management of users groups and roles
• Experience with UI builder development standard list/form/navigation updates UI actions UI policies Client scripts Business rules Workflows Flow designer Process Designer ACLs Record producers Data transformation Service portal and Employee Center development.
• Experience with ServiceNow scripting languages such as JavaScript Glide and Jelly.
• Hands-on experience with ServiceNow development tools including Studio and Flow Designer.
• Knowledge of ServiceNow integration methods including REST SOAP and MID Server.
• Strong proficiency in ServiceNow modules like ITSM IRM SPM Custom application.
• Excellent problem-solving analytical and troubleshooting skills.
• Strong communication and interpersonal skills with the ability to work effectively in a collaborative team environment.
• Maintain all certifications and micro certifications and continual progression in developer learning plans.
• Excellent oral and written communication skills with the ability to present and articulately explain technical information.

Ideally youll also have

• Experience with ServiceNow Next Experience UI design configuration Performance Analytics Update sets Git hub Cloning and Upgrades.
• Experience with SDLC Agile Scrum SAFe and Kanban methodologies.
• Excellent communication skills team player drives processes and actively owns deliverables.
• ServiceNow version experience; Xanadu Washington Vancouver Utah Tokyo San Diego and Rome.
• Strong interest in cloud computing and related technologies including SaaS PaaS and IaaS.

What We Offer

We offer a competitive compensation package where you will be rewarded based on your performance and recognized for the value you bring to our addition our Total Rewards package includes medical and dental coverage pension and 401(k) plans and a wide range of paid time off options. Under our flexible vacation policy you will decide how much vacation time you need based on your circumstances. You will also be granted time off for designated EY Paid Holidays Winter/Summer breaks Personal/Family Care and other leaves of absence when needed to support your physical financial and emotional well-being. Plus we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: We will give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: We will be embraced for who we are and empowered to use our voices to help others find theirs.

About EY

As a global leader in assurance tax transaction and advisory services we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training opportunities and creative freedom to make things better. So that whenever you join however long you stay the exceptional EY experience lasts a lifetime.

Unsure if you meet all the job description qualifications but are deeply excited about the role We still encourage you to apply!

Build your legacy with us.