IT Support Analyst
IT Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Piston Group is seeking a highly motivated and detail-orientedIT Support Analystto join our Information Technology team supporting the Piston Automotive business unit. This position is based at our corporate headquarters in Redford MI and will play a critical role in supporting both end users and core IT infrastructure. The ideal candidate will have experience across a broad range of technologies and possess strong problem-solving and critical thinking skills.
Piston Group wasnt just founded to make things. It was founded to make things better. And that begins with building better teams solely dedicated to achieving excellence at every level of execution through a combination of experience expertise and a deep seeded passion for what we do. Our assemblies consistently set the standard because our people consistently raise the bar.
Why Piston Group Competitive Wages Paid Holidays & Vacation Medical & Rx Plans Dental & Vision Plans Flexible Spending Accounts Health Savings Accounts Employee Assistance Program Life & Disability Coverage 401K with Company Match Tuition Reimbursement Vehicle and Product Discounts
Responsibilities
Provide daily end-user support including troubleshooting hardware software and networking issues.
Administer and maintain Microsoft Active Directory (users groups computers).
Manage phone systems badge access provisioning and A/V conferencing tools.
Coordinate incident and trouble response usingServiceNowITSM platform.
Install configure and support company-approved software including:
Microsoft Office Suite Teams OneDrive SharePoint
AutoCAD Adobe Suite Syncplicity Teamcenter/CATIA
Provide mobile device support including Microsoft Authenticator and mobile Office apps.
Troubleshoot and support wired/wireless networks DHCP VLANs and IPAM.
Support multifunction printer/copier units.
Maintain and diagnose physical datacenter components such as routers switches firewalls servers UPS systems storage arrays and environmental sensors.
Apply Windows Updates manage security patches and handle image deployment.
Maintain backup and recovery processes and technologies.
Occasional travel to other sites may be required (10%)
Required Skills and Technologies:
Core Platforms:Microsoft Active Directory Microsoft 365 (Office Teams OneDrive SharePoint)
Systems Management:Image Deployment Patch Management Windows Updates
Networking:DNS DHCP VLAN IPAM Cisco Meraki
Virtualization:VMware vCenter and ESXi
Monitoring & Remote Tools:SolarWinds Endpoint Protection ServiceNow
Hardware Support:Printers/Copiers servers networking and A/V equipment
Backup & Disaster Recovery:Experience with enterprise-grade solutions
Mobile Device Support:iOS/Android mobile Office suite and multilayer security tools
Qualifications
Associates or Bachelors Degree in Information Technology or related field preferred High School Diploma or GED required.
3 years of experience in IT support or infrastructure-related role.
Relevant certifications (MCSA CompTIA Cisco VMware etc.) are a plus.
Ability towork onsite Monday through Friday at the Redford Michigan corporate headquarters.
Piston Automotive part of the Piston Group family of companies isan equal opportunity employerdedicated to fostering a diverse and inclusive workplace that values the unique contributions of every employee. We encourage all candidates to apply for positions that match their skills and capabilities ensuring equal consideration without discrimination based onrace color religion sex sexual orientation gender identity national origin disability or veteran status. For any questions regarding job opportunities or the application process please reach out to us at. We are committed to providing accommodations for individuals with disabilities during the job search and application process reinforcing our commitment to inclusivity for all job seekers
Required Experience:
IC
Employment Type
Full-Time
