ATC Associate System Analyst (2-4 years experience)

IT Operations and Application Support

• Develop and maintain IT Configuration Management practices and methodologies
• Manage server patching for operating systems and middleware ensuring timely updates through coordination with IT teams
• Plan schedule and execute vulnerability remediation using Qualys
• Administer configuration and asset management tools ensuring CMDB data accuracy and integrity
• Collaborate with Infrastructure teams to gather and support evolving technical requirements
• Monitor and report unauthorized changes to configuration items
  Governance Risk and Compliance
• Participate in internal and external audits and address audit findings for assigned applications
• Ensure compliance with Identity and Access Management and Data Privacy policies using appropriate tools
• Conduct application risk assessments and maintain documentation related to privacy and security
• Support operational resiliency planning including disaster recovery strategies and service impact assessments
• Serve as Application Technology Coordinator for assigned systems ensuring ongoing compliance and data quality
  Stakeholder and Vendor Management
• Act as a liaison between internal teams and external vendors to maintain high-quality service delivery
• Coordinate with application owners and configuration item stakeholders to ensure service reliability
• Assist with vendor risk reviews and track progress on remediation of identified issues

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications
Must have a High School diploma or equivalent or relevant work experience

Preferred Qualifications
2 or more years of work experience
Background in SaaS applications
Experience with ServiceNow especially in CMDB CI management reporting and application criticality reviews
Proficiency in ITIL processes including Incident Problem Change and Asset Management
Strong knowledge of security and data privacy regulations
Ability to manage multiple tasks effectively in a fast-paced global environment
Excellent analytical organizational and troubleshooting skills
Strong interpersonal and communication skills
Justification
Justification
PTECH leadership is aligned with the ongoing consolidation of ATC support for SaaS applications and is actively proposing to scale this operational model across the broader Visa CIT organization. To effectively support this strategic shift and ensure sustainable delivery at scale we have identified the need for a new position within the People and Applications organization.

As part of our comprehensive workforce planning we have developed a long-term strategy to address global job level distribution within the organization. A key component of this strategy is to intentionally foster talent growth from the Senior Support and Associate levels ultimately promoting a balanced and scalable organizational structure.

This proposed position will not only address a critical capability gap but will also support our broader objective of building a strong internal talent pipeline. It ensures we are well-positioned to meet current and future business needs across Visa CIT.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time