Exporter

Materials Analysis is an Oxford Instruments Business Unit that manages our Electron Microscopy and Mechanical Microscopy products Atomic Force Microscopes Raman Microscopes and Benchtop NMR Products. We are part of the wider Oxford Instruments Group that also includes Andor Technology NanoScience Plasma Technology and X-Ray Technology. With a sixty-year history and fourteen Queens Awards for Enterprise our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

We are seeking an Exporter to join our operations team. The primary purpose of this role is to work closely with the Senior exporter and shipping agents OI subsidiaries and other external and internal contacts to ensure customer orders are shipped promptly and correctly.

Working at Oxford Instruments Materials Analysis - Whats in it for you

Wellbeing

• Annual leave: 25 days plus bank holidays and the option to purchase up to 12 weeks more

• Employee Assistance Programme; including 24/7 telephone support access to counselling financial and debt management and access to trained legal advisors
• Private health insurance dental insurance and life assurance

Money & lifestyle

• MyDiscounts; save money with a number of leading retailers

• Car salary exchange scheme: sacrifice part of your salary in exchange for a fully serviced comprehensive insured electric or hybrid vehicle
• TechScheme and CycleScheme: Purchase a bike and/or Tech or home goods from Currys/IKEA and spread the cost over 12 months.
• Pension; all employees are eligible to join the Group Pension Plan administered by AVIVA.
• Share incentive plan: Invest in your future and share in the success of the company by joining the share incentive plan.

Development

• Encouragement and support to achieve professional and or academic qualifications to support your development and growth
• Defined career paths and regular reviews

This role would be ideal for you if

• You have experience of providing a customer-focused high quality shipping administration service.
• Youre familiar with export documentation and procedures Letters of Credit and IATA Dangerous Goods regulations and understand the business implications if these are not adhered to.
• Able to keep on top of changing legislation in the Shipping environment to ensure that we comply with Customs and regulations
• You understand export documentation and procedures

Responsibilities:

• Ensure there is open communication between the customer and OI and that the customer is kept up to date and provided with all necessary information to enable successful shipping and receipt of products.
• Actively explores and finds ways to meet the requirements of the customer and in doing so improves and maintains good customer relations.
• An excellent knowledge of all Inco Terms
• To have an updated certificate on dangerous goods shipments
• Acting as the customers representative within OI. Seeing issues from the customers perspective and representing the customers point of view
• To make sure all export and NLR letters are confirmed and WMD and products are good to ship to the customer
• To prepare all required documentation to enable delivery in the UK and worldwide of company products. This will include Invoices packing list EUR1 ATR1 Certificate of Origins Consignment notes and any other documents relating to Letter of Credits or Customs requirements.
• Support and inform management of any issues impacting customer delivery and satisfaction and suggest and implement solutions and improvements.
• Letters of Credit shipments and liase with customers and chase payments
• Update weekly list on credit holds and liase with accounts

Next steps:

If youd like to learn more before applying or have any questions please contact . Applicants will be reviewed as quickly as possible with successful applicants being invited to a Teams call to learn more about the role. Our interviews will consist of a psychometric test and a 2 stage process which will be held on-site at our office.

Equal opportunities and reasonable adjustments:

Oxford Instruments is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race colour religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. Oxford Instruments is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment. Please get in touch if you require any reasonable adjustments within the interview process.