Customer Care Representative (Bristol West) License REQUIRED
Customer Care Representative (Bristol West) License REQUIRED
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Job Description
We are Farmers!
We are more than just your favorite commercials. At Farmers we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions own our actions and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning equal opportunity employer committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isnt just our business its our culture! To learn more about our high-performance culture and open opportunities check out be sure to follow us on Instagram LinkedIn and TikTok.
Workplace: Remote ( #LI-Remote )
Farmers believes in a culture of collaboration creativity and innovation which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.
The Position
***Must currently have an active Producer/Agent license with a Personal Lines or Property & Casualty line of authority***
If you are the kind of person who likes to solve problems and help others when they need it you could be a perfect fit to grow your career with position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers supporting inquiries and insurance policy needs by answering questions regarding coverage rates billing issues and general policy reviews.
We care about your professional development at Farmers so we offer paid training with our renowned University of Farmers before you start serving customers so you can succeed in this role!
In this role you will:
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
- Communicate with customers via multiple channels (phone chats emails) while navigating multiple systems and platforms.
The Day-to-Day
- Although this position is fully remote it operates within a highly structured environment that requires you be fully present and engaged. This includes designated start and end times scheduled lunch and break periods.
- Receive and respond to inquiries related to insurance matters. Interact with customers agents and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits.
- Access account information and communicate while working in multiple systems. Use account information deep product knowledge and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system.
- Escalate unresolved issues requiring advanced support for further resolution.
- Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current.
- Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership.
- Partner with various departments including Policy Support Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs.
- Adhere to assigned tightly regulated schedule and follow procedures for requesting time off.
Experience Requirements
- Minimum of 1-3 years customer service.
- 1 year of experience in call center environment insurance or related field preferred.
- Experience providing customer support within a high-volume complex environment preferred.
- Strong technical aptitude:
- Intermediate computer skills with ability to navigate multiple systems simultaneously.
- Able to troubleshoot basic issues with equipment such as headset internet and connectivity.
- Experience with Microsoft Office suite of tools preferred.
The Details
Licensed Start Date: Tuesday October 7th
Location: Remote. You will need to provide a quiet distraction-free environment and high-speed internet.
Training & Work Hours:
- EST: Monday-Friday 10:30am to 7:00pm
- CST: Monday-Friday 9:30am to 6:00pm
- MST: Monday-Friday 8:30am to 5:00pm
- Arizona: Monday-Friday 7:30am to 4:00pm
Normal Business Hours:
- EST: Monday-Friday 8:00am to 8:00pm
- CST: Monday-Friday 7:00am to 7:00pm
- MST: Monday-Friday 6:00am to 6:00pm
- Arizona: Monday-Friday 5:00am to 5:00pm
Compensation
- Pay can range from $22.31-$23.74/hourbased on location.
- Annual performance-based bonus potential up to 10%. Interested in earning more We are a performance-based company where you could potentially more based on company and individual performance goals (ask your Recruiter for details)!
- As a Customer Care Representative youll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being including: 401(K) Plan Generous PTO Tuition Reimbursement Paid Training and much more.
Education Requirements
High School Diploma or equivalent required.
Other: Personal Lines or Property and Casualty license will be required for this role. If required licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired. (Note: If you are not currently licensed Farmers will help you in getting your property and casualty license. It is a paid training; we pay for the training materials and for the exam itself.)
Physical Environment
Benefits
- Farmers offers a competitive salary commensurate with experience qualifications and location.
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
- For more information review What we offer on Location(s): US - AZ - Phoenix US - AL US - FL US - GA US - IA US - KS - Kansas City US - KS - Olathe US - LA US - MI - Caledonia US - MI - Grand Rapids US - MO US - MS US - NM US - OH US - OK US - TN US - TX US - UT US - WI
Anticipated application deadline: At Farmers the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants including those with criminal histories in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033 Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race color religion gender sexual orientation gender expression genetic information national origin age disability marital status military and veterans status or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunitiesCheck out be sure to follow us onInstagramLinkedIn andTikTok.
Spokane WA only: Residents who prefer not to provide their address click here to submit your resume via email:
Required Experience:
Unclear Seniority
Employment Type
Hourly
