Technical Support Engineering Specialist (FOS)
Technical Support Engineering Specialist (FOS)
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Technical Support Engineering Specialist
Job Code: 25640
Job Location: Cincinnati OH
Job Schedule: 4/10
Job Description:
In thi full-time salary position you will:
- Be part of a production team responsible for providing second tier technical support and analysis to engineers technicians customers and users.
- Maintain Failure Reporting ad Corrective Action System (FRACAS) database and generate failure reports as needed.
- Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning product or test equipment.
- Diagnose troubleshoot repair and debug comlex electronic and electro/mechanical products and equipment computer systems and/or software.
- Report design failure reliability and maintenance problems to Engineering and recommend solutions to resolve reported problems and improve test and manufacturing processes.
- Assist in determining if failure is attributed to product or test equipment and ensure the root cause has been addressed and corrective actions are effectively implemented.
Qualifications:
- Bachelors Degree and a minimum of 4 years of prior related experience. Graduate Degree and a minimum of 2 years of prior related lieu of a degree minimum of 8 years of prior experience in Technical Support Engineering.
- Must be able to obtain and maintain a US DoD Secret Security Clearance.
- Demonstrated ability to comprehend schematic diagrams mechanical assembly drawings electrical and electronic test equipment AC and DC theory electronics and general build processes including but not limited to soldering wiring PCB handlingand mechanical assembly.
- Prior experience with safe and proper operation of basic electrical test equipment electronic tools and hand tools such as: oscilliscopes digital multi-meters micrometers assorted gauges logic analyzers and assorted mechanical or electronic testing equipment computers and relaed ultilities and computer controlled test equipment.
- Prior experience carrying out and creating comlex technical solutions.
- Prior experience handling multiple projects.
- Prior experience communicating effectively to a wide-range of diverse user community and presenting ideas and solutions in a user-friendly language to team members and to non-technical staff.
- Prior experience working with both customers and program teams.
Preferred Additional Skills:
- DoD industry experience.
- Active US Government Secret Security Clearance.
- Knowledge of mlitary hardware design processes ad test/verification procedures.
Required Experience:
Unclear Seniority
Employment Type
Full Time
