Premier Support Engineer 2 - New York
Premier Support Engineer 2 - New York
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1 Vacancy
Job Description
We are Datadogs in-house product experts. The Technical Solutions team enables Datadogs worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadogs Premier Customers via standard technical support channels but are also involved with cadence calls demos/presentations conferences and various side projects. You will work directly with Datadogs Premier Customer base and will be immersed in a fast-paced environment where you will be challenged but will also immediately witness your contributions to Datadog and to our customers.
At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What Youll Do:
Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
Develop relationships with our Premier Customers working hand-in-hand to truly know their distinct environment
Reproduce issues and dive into the 600 integrations that Datadog works with
Build out documentation and knowledge based articles for a variety of technology
Drive product conversations based on needs and problems learned during client interactions
Participate in routine health check meetings with Premier Customers
Work from a Datadog office 3 - 5 days per week
Who You Are:
Experienced in multi-channel technical support at a SaaS company (2 years of related experience)
A tinkerer with some programming experience and a basic knowledge of Linux
Self-motivated detail-attentive and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
A decision maker but know when the decision should be escalated
Have been in a Premium/Enterprise technical support role previously
Knowledgeable of current infrastructure and monitoring solutions and technologies
Able to work a rotating schedule that requires weekend availability
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.
Benefits and Growth:
Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development product training and career pathing
An inclusive company culture able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Employment Type
Full Time
