Manage Engine Administrator

i3 is searching for a Manage Engine Administrator to support the Missile Defense Agency Information Management and Software Services (AIMSS) effort. The mission is to design and implement a Missile Defense System with multiple layers of protection. The Manage Engine Administrator monitors system performance and addresses any issues through an effective support process. This position is located at Redstone Arsenal in Huntsville AL.

• Install configure and maintain the Manage Engine application.
• Ensure all hardware and software is being tracked within the application.
• Build reports for inventory and lifecycle reporting.
• Define the implementation of configuration management within the manage engine application.
• Work with government leadership to define the paraments of what needs to be tracked within the application.
• Work with Platform Services Procurement and Cyber teams to ensure the proper data is being tracked within the application.
• Install new or rebuilding of existing servers both physical and virtual and configure hardware peripherals services settings directories and storage through Agile methodologies.
• Perform day-to-day maintenance patching and ensuring STIG compliance by monitoring testing performance troubleshooting OS resolving hardware and software problems scheduling upgrades and collaborating with other engineers on network / system optimization.
• Demonstrates understanding of how software behaves in order to deploy configure and troubleshoot systems.
• Research new technologies and leverages optimization techniques to ensure that systems operate efficiently.
• Experience with transitioning on-premise applications and software to the government hybrid-cloud solution and maintaining DoD approved cloud service providers to provide information technology services and capabilities to include high performance computing Infrastructure as a Service (IaaS) Platform as a Service (PaaS) Data as a Service (DaaS) and Software as a Service (SaaS) Cloud Service Offerings (CSOs).
• Provide technical expertise supporting information system components infrastructure integration and maintenance to satisfy system security requirements for several stakeholders.
• Provide direct customer service and technical support to local and remote users as required via phone e-mail on-line systems and in person.
• Maintains the integrity and security of servers and systems applicable to the compliance of RMF accreditation packages.
• Monitor evaluate and maintain systems and procedures to safeguard information systems networks and databases.
• Install software updates patches and upgrades.
• Install configure and manage ADS or Azure DevOps Server repositories.
• Understanding of software configuration management build deployment and release management application lifecycle management infrastructure and DevOps tools and processes.
• Have a customer centric approach and provide all level of support for the technical and cyber team as well as the user base community.
• Monitor infrastructure for version currency.
• Work with the data center vendor and the application teams to upgrade servers operating systems middleware software database software and agency applications.
• Notify affected teams of the upgrade and patching activities.
• Similarly work with application teams to identify server needs for new applications.
• Provides advice and training to end-users and provides mentorship to junior team members.
• Other duties as assigned.

Education/Experience

• Bachelors degree in Computer Information Systems Information Technology Computer Science or a related technical field. Additional experience may substitute for degree.
• 5 years of relevant IT experience.
• Experience in Manage Engine.
• Working knowledge of current systems and applications.
• Ability to troubleshoot and resolve software and hardware conflicts.
• Be able to quickly adapt to new situations have a strong commitment to a team environment maintain a capacity to work with little supervision and the willingness to learn new technologies.
• Experience with storage backup and disaster recovery technologies.
• MS Windows server installation/configuration experience.
• Group Policy / Active Directory configuration and management.
• Experience with PowerShell.
• Folder permission management.
• Knowledge of O365 SharePoint Azure and AWS.
• Must hold an approved DoD 8140 certification - CompTIA Security CE
• Must have an approved Windows Operating System Training Certificate
• Active Secret clearance required. Must be able to maintain the security clearance required for this position.
• Must reside within a75-mile radius ofRedstone Arsenal in Huntsville AL or be willing to relocate prior to start date.
• Ability to reliably commute to the office as business needs dictate.
• U.S. Citizenship.

Knowledge/Skills

• Knowledge of office administration and procedures.
• Exceptional judgment capabilities and relationship management skills.
• Excellent communication teamwork and client service skills; ability to clearly communicate in discussions and written documents and to deliver feedback clearly and tactfully.
• Interact with a diverse array of customers and staff in a professional and courteous manner.
• Work independently with accountability for accurate and complete results.
• Be extremely organized and exceptionally detail oriented.
• Work well both independently and in a team environment.
• Be energized by a fast-paced work environment.
• Must be able to communicate with others effectively.
• Analyze information and respond appropriately.
• Manage time wisely and prioritize tasks.
• Provide superior customer service.
• Multi-task in a pleasant manner.
• Work well under pressure.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; handle or feel; and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; and stoop kneel crouch or crawl. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and ability to adjust focus.
• Regular i3 hours are 8:00 a.m. - 5:00 p.m. Monday-Friday however additional hours may be required on occasion. Regular and punctual attendance is required.

i3 is a technically diverse 100% team member owned business headquartered in Huntsville Alabama specializing in missile and aviation systems engineering and logistic services electronic warfare and electromagnetic effects analysis UAS system integration and flight operations full lifecycle C5ISR engineering services cybersecurity and IT/IA innovative solutions and virtual training simulation & serious game development and implementation. We have established a broad offering of products and capabilities collectively providing decades of experience supporting the full complement of DoD military services Missile Defense Agency National Aeronautics and Space Administration and a variety of other Government organizations and private industry customers.

Perks of being a team member owner include:

• Long-term financial security
• Higher job satisfaction
• Greater job security
• Personal and professional growth
• Great company culture

Other outstanding benefits:

• Excellent insurance coverage
• 401(k) match
• Generous PTO
• Health and wellness incentives
• Tuition and certification reimbursement
• Countless opportunities to give back to the community through i3 Cares

We work hard. We compete hard. We play hard. Apply now to join us!