Retail Operations Manager

Job Description

Type: In-Office Full-Time

About Our Client

Our client is a premier home furnishings retailer in Calgary known for exceptional quality timeless style and outstanding customer service. With decades of experience and deep roots in Western Canada Bondars has built a trusted reputation among clients seeking refined design and lasting craftsmanship.

Family-owned and community-focused the company blends tradition with innovation. Its expansive showroom showcases curated collections from top global brands and Canadian manufactures offering a true destination shopping experience.

This is a unique opportunity to join a values-driven company where operational excellence directly influences customer satisfaction and long-term business growth. If youre looking to play a key leadership role in a well-established yet evolving business this is the perfect role for you.

Key Responsibilities

As the Operations Manager you will lead the seamless coordination of the companys supply chain logistics and customer fulfillment efforts. Your responsibilities will include:

Supply Chain & Inventory Management:

• Manage inventory across purchasing receiving warehousing and fulfillment
• Ensure efficient restocking processes accurate order processing and cost-effective delivery
• Liaise with domestic and international suppliers on shipping schedules and cost negotiations

Warehouse & Delivery Oversight:

• Manage warehouse staff scheduling and order processing to ensure timely and accurate delivery of goods.
• Manage warehouse staff scheduling and order processing to ensure timely and accurate delivery of goods. Maintains high standards in shipping accuracy product handling and customer experience.
• Ensures safety standards and efficiency in all back-end operations

Team Leadership & Development:

• Oversee all HR functions across the organization including hiring onboarding performance management and compliance
• Work with all divisions to build strong motivated teams through coaching training and professional development
• Ensure adherence to all employment regulations health and safety standards and internal policies

Customer Service & Complaint Resolution

• Serve as the senior point of contact for escalated customer concerns and complaints
• Investigate and resolve service issues with a focus on maintaining customer satisfaction and brand integrity
• Work with teams across sales delivery and operations to ensure seamless end-to-end service
• Implement proactive strategies to reduce complaints and improve service processes

Property & Facility Management

• Manage day-to-day maintenance and upkeep of the retail showroom and warehouse facilities
• Coordinate with external vendors for cleaning HVAC repairs landscaping and other building services
• Monitor and manage building-related budgets utility costs and service contracts
• Lease management for building tenants

Process Improvement & Reporting:

• Identify operational inefficiencies and develop systems to improve workflows and reduce costs.
• Track and report on key operational KPIs providing insights to ownership.

Qualifications

To succeed in this role candidates should demonstrate the following:

• Education & Experience:
  o A diploma or degree in Business Operations Management or Supply Chain is preferred.
  o 57 years of experience in operations logistics or supply chain roles ideally within retail or furniture environments.
• Technical Skills:
  o Proficiency with inventory management systems and operational software (e.g. ERP systems).
  o Familiarity with logistics warehousing and supply chain platforms is an asset.
• Key Competencies:
  o Strong organizational analytical and leadership skills.
  o A proactive mindset with the ability to implement systems and lead teams toward operational excellence.

Apply Today
Quote Job Reference #79026. Submit your resume directly to Kevin Pedersen via email at . No cover letter please

About Us
Executrade is one of Western Canadas most comprehensive full-service recruitment firms with over 50 years of expertise in connecting talented professionals with leading organizations. We are proud to apply principles of diversity equity and inclusion in all our recruitment practices ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent fostering workplace cultures that thrive on innovation collaboration and accordance with Canadian immigration laws priority will be given to Canadian citizens and permanent residents. Learn more: .