Client Services Manager
Client Services Manager
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Job Description
Client Services Manager
Exeter
Permanent full time (37.5 hpw)
Salary 30200 per annum and great benefits including Health Cash Plan
On call shift payment of 14.30 per session
Home a place where you belong
Want to lead a team that really cares and empowers customers to live their best life
Join us as our Client Services Manager and work collaboratively with the Senior Client Services Manager to lead our Exeter Temporary Accommodation and Assessment Team to deliver person centred housing related support and make it a Great Place to Work for our colleagues! Youll manage our services which house customers experiencing street homelessness and associated support needs in our 19-bed hostel in Exeter. This is your chance to unleash the potential in our colleagues delivering excellent outcomes for our customers!
Typical day as a Client Service Manager
Working on a rolling rota across 2 weeks you will lead our team of housing concierge and support coordinators alongside housing management and handyperson colleagues to help us deliver our person centred efficient quality housing support services to our customers aligned to our contracts
Youll coach your team and manage individual and team performance. You must be resilient thrive under pressure and be assertive on dealing constructively with challenges.
Youll be a Safeguarding lead for the team and oversee the health and safety checks and risk assessments are completed and recorded
Youll promote the service ensuring that its visible and accessible to referring agencies and self-referring customers and promote our brand in the community
Youll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys and empowering customers and colleagues alike
Fancy going home each day knowing that you have helped change our customers lives for the better Youll do that here working for one of the top ten Great Place to Work in the UK!
You have
Great people skills ability to communicate and understand where people are in their life. You favour a collaborative approach
The confidence to challenge behaviours that are not aligned to our values and the ability to advocate for your customers
You must have experience of leading a team and have the knack for empowering and developing others
Experience of delivering support in a housing or care environment
Due to limits on our current certificates of sponsorship we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review.
Our team
Looking for a job where you really belong Where you can be well you! Bring your uniqueness brilliant skills and awesome experience to deliver amazing things for our customers. Youll join our team who come from different walks of life and are here to support you as you make yourself at Home!
Job details
Work pattern 8 days over a 14 day rolling rota including evenings and weekends.
This is a service-based role and youll spend 8 days in out of every 14 in the service.
You must have strong IT skills able to use Microsoft Office suite and be willing to learn our internal systems.
Youll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks peers and allies (Multicultural LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work!
Whats in it for you
34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39 the option to buy 5 more and time off for volunteering too!
Health cash plan saving you from 1140 per annum. Well cover your costs (and kids if you have them) towards dental optical prescriptions alternative therapies and lots more.
Over 800 high street discounts on groceries holidays and days out. Looking for a new phone bike or car Save money with us.
We Grow Our Own colleagues (not literally of course!) when youre ready for the next step in your career you can grow with us!
Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
Explore ourbenefits in detail on our website.
Find out more
Click APPLY NOW to see our Client Services Manager job description find out aboutus and for help to apply. Sometimes we close a job early so dont delay or you might miss out.
Finally do let us know if theres anything we can do to help you shine in our process by making reasonable adjustments at
Required Experience:
Manager
Employment Type
Full-Time
