Brentwood Country Club: General Manager/Chief Operating Officer
Brentwood Country Club: General Manager/Chief Operating Officer
Posted on :
30-07-2025
Employer Active
1 Vacancy
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Job Description
POSITION SUMMARY
The General Manager (GM) is the Chief Operating Officer of Brentwood Country Club responsible for all day-to-day operations and the realization of the Clubs strategic objectives. Reporting directly to the Board of Directors the GM leads a diverse team to deliver an outstanding golf social and hospitality experience for members and their guests. The GM is expected to be a highly visible approachable and engaged leader who is present throughout the Club fostering open communication and building strong relationships with members staff and the Board. Direct reports include the Director of Finance Chef Food & Beverage Director Club House Manager Facilities Director Director of Golf Golf Superintendent and the Events Director.
KEY COMPETENCIES & RESPONSIBILITIES
To be successful in this role the General Manager will need to demonstrate the following competencies. These same areas will be a focus for performance evaluation ensuring clear expectations and ongoing support.
GM/Leadership
- Serve as a visible engaged leader who embodies the Clubs values and sets high standards for operational cultural and financial performance.
- Build inspire and hold accountable a high-performing leadership team.
- Maintain a strong presence in all areas of the Club engaging with members guests and staff daily.
- Collaborate closely with the Board providing candid timely updates and actionable recommendations.
Financial Management
- Oversee all financial operations with a focus on optimizing and managing costs budgeting and strengthening the Clubs financial performance.
- Evaluate and upgrade financial systems and reporting for transparency and efficiency.
- Ensure financial viability and process improvement across all departments.
- Provide consistent and concise financial updates to the Board and implement corrective actions as needed.
Facilities & Capacity
- Demonstrated expertise in overseeing the maintenance repair and enhancement of Club facilities with an emphasis on safety functionality and aesthetics all within budgetary constraints.
- Actively manage and assess the Clubs capacity to meet member and guest usage demands ensuring optimal utilization of resources and spaces.
- Focus on enhancing member satisfaction through targeted improvements and maintenance with particular attention to locker room functionality amenities and cleanliness.
- Establish and track clear metrics measuring overall member approval of facility functionality and cleanliness to guide ongoing facility management decisions.
- Proficient in planning executing and delivering capital projects on time and within budget aligned with member expectations and strategic goals.
Member Experience
- Champion a culture of personalized service community and social connection while upholding Club traditions.
- Oversee improvements in F&B offerings and social programming.
- Build strong relationships to promote a vibrant and welcoming Club environment.
Communication
- Ensure clear proactive and transparent communication with members staff and the Board regarding Club plans changes and progress.
- Utilize multiple channels to keep all stakeholders informed and engaged.
- Respond promptly and constructively to concerns and feedback.
Organizational Alignment
- Lead the assessment and improvement of internal systems and technology to better align operations with member needs.
- Ensure seamless integration between Club management systems and the member app enabling better data flow enhanced analytics and an improved user experience for members and staff.
- Evaluate technology solutions that facilitate efficient financial reporting member communications and overall operations.
CANDIDATE PROFILE
The General Manager is responsible for leading the team to achieve Brentwood Country Clubs strategic objectives and to advance its culture of excellence innovation and community. The ideal candidate will possess the following qualifications:
Professional Experience: Demonstrated success as a General Manager COO or equivalent at a member-focused private club of similar size and complexity. Proven ability to drive operational improvements across all club functions.Leadership & Interpersonal Skills: A dynamic results-oriented leader who is visible approachable and skilled at building and motivating high-performing teams. Experience engaging with a board of directors and upholding strong standards of governance.
Financial Acumen: Expertise in budgeting cost control financial and operational analysis and capital planning with a record of improving financial systems reporting timeliness and F&B performance.
Member Focus: Deep understanding of and responsiveness to the culture and expectations in a membership-driven environment. Commitment to delivering consistently exceptional personalized experiences for all members and guests.
Strategic & Innovative Thinking: Ability to develop and implement forward-looking strategies for facility modernization technology enhancement (including systems and member app alignment) and event-driven revenue growth.
Operational Excellence: Experience overseeing all aspects of club operations including facilities F&B member events staff development and continuous improvement initiatives.
Communication: Exceptional verbal and written communication skills with a focus on transparency clarity responsiveness and effectively communicating with members staff and the Board.
Values & Promotes Belonging: Commitment to fostering an inclusive welcoming environment for members and staff.
Professional Development: Passion for continuous learning and staying current with industry best practices. Demonstrates a commitment to the growth development and empowerment of team members through succession planning training and ongoing feedback.
Education & Credentials
- Bachelors degreein business hospitality or a related field required.
- Extensive private club management experiencerequired.
- MBAandCertified Club Manager (CCM)designation strongly preferred.
- Certified Chief Executive (CCE)certification preferred.
Required Experience:
Chief
Employment Type
Full-Time
Key Skills
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