Neighbourhood Services Team Leader (12 month FTC)

Were VIVID! We offer a vibrant friendly inclusive culture that supports develops and attracts the best people!

Werelooking for a talented Neighbourhood Services Team Leader to join our team in Portsmouth covering our Hampshire patch. This a 12 month fixed term contract working 37 hours per week with a minimum of 20% of this to be office based to promote collaboration and team working within the Neighbourhood Services team and other colleagues across the business.

Want to know what we can offer you

• 26 days holiday (plus bank holidays) with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. Well match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity paternity adoption and shared parental leave
• Access to counselling legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Heres the facts about the role:

As the Neighbourhood Services Team Leader youll line manage up to 8 Neighbourhood Officers who deliver a first-class housing management service to our customers. Youll make sure all housing management decisions are in line with legislation as well as our own policies & procedures in trying to meet customers needs.

As part of your management responsibility youll recruit supervise support develop and motivate your team. Thisll help them to deliver a right first time service focusing on the customers experience. Youll carry out regular one-to-ones and employee performance reviews. Identifying areas of training or development needs and making sure that plans are put in place when needed.

Youll work closely with various employees around the business to develop and roll out policies processes and create better ways of working. Youll build a good working relationship with key teams such as Tenancy Enforcement Lettings and Income. This will help teams work collaboratively to support each other in the smooth and efficient running of the service. Youll also be a key contact for external authorities communicating with them to make sure theyre made aware of any customers who are in difficulty and may need a joint support approach.

Youll have a relevant professional qualification to support your experience in a housing related management position. Well consider qualified by experience as long as youre willing to work towards a have good working knowledge of the social housing including regulation and emerging government policy. Youll also be knowledgeable in housing related practices and procedures.

This is a two-stage interview process with first Interviews due to take place on Monday 18 August (subject to change)

Were a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home and from the moment customers move into their VIVID home were here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term and this means in the quality safety and energy efficiency of existing homes and neighbourhoods with a firm focus on improving services so theyre easy to use and access by our customers.

Were addressing the shortage of affordable housing in the south building the right type of homes to meet the needs of our local communities. Were the fifth largest developer of new homes amongst housing associations in England having built over 1500 last year.

This is summed up in our vision More homes bright futures.